Service Administration Specialist (Japanese speaker)

Mettler-Toledo International, Inc; Petaling Jaya; In loco; MYR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent employment

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Public transport access

Diversity, flexible and fun working

Descrizione del lavoro

Mettler Toledo International, Inc is seeking a detail-oriented contracts and billing specialist to ensure accurate processing of service contracts, orders and invoicing within SAP CRM. You will identify errors, collaborate with internal teams, and maintain timely billing and order closure across global operations.

The role requires strong analytical and communication skills, fluency in English and Japanese (N2/N3), and the ability to work well in a cross-cultural, global environment.

Competenze

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English and Japanese (speak, read & write - N2/N3).
• A good team player with ability to work cross culture and function.

Mansioni

• Ensure timely and accurate processing of service contracts, orders, invoicing in SAP CRM.
• Identify, analyse, and resolve errors related to released orders with internal teams.
• Monitor and manage billing of services and credit blocks to prevent delays.
• Manage billing plans and ensure invoices/Proforma are closed within timelines.
• Investigate and resolve order or data discrepancies with stakeholders.

Conoscenze

Analytical skills

Interpersonal skills

Communication

Customer oriented

Proactive

Team player

Cross-cultural collaboration

Attention to detail

Solution mindset

Formazione

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree

Fluent in English and Japanese (N2/N3)

Descrizione del lavoro

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Competencies

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Strong attention to detail
• Solution driven mindset

Mandatory

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Fluent in English and Japanese (speak, read & write - N2/N3)
• A good team player with ability to work cross culture and function.

Preferred

• Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

• 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html