Business Development Manager (Freight Forwarding)

Toll Group; Hulu Kelang; On-site; MYR 80,000 - 120,000; Full time

Job summary

Toll Group in Hulu Kelang, Malaysia is seeking an experienced Business Development Manager to drive growth and expand market presence. The role requires identifying and securing new business while building lasting client relationships.

Key responsibilities include executing business growth strategies, actively hunting for opportunities, and leading logistics solutions. Candidates should have over 5 years in business development within logistics, strong communication skills, and a proven track record of meeting sales targets.

Qualifications

• Minimum of 5+ years of experience in business development, ideally in logistics or freight forwarding.
• Strong experience in solutions-oriented thinking and end-to-end logistics.
• Excellent communication skills, fluent in English.

Responsibilities

• Develop and execute a business development strategy for the company.
• Actively seek and acquire new clients and markets.
• Maintain strong relationships as the primary contact for customers.
• Offer comprehensive logistics solutions tailored to client needs.
• Collaborate with internal teams for seamless service delivery.

Skills

Business Development

Client Relationship Management

Sales Strategy

Logistics Solutions

Communication Skills

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post – www.tollgroup.com.

We're looking for an experienced Business Development Manager to drive our growth and expand our market presence. As a key member of our team, you'll be a hunter who thrives on identifying and securing new business, building lasting client relationships, and exceeding revenue goals.

What You’ll Do

• Strategize for Growth: Develop and execute a comprehensive business development strategy aligned with the company's vision and targets. Identify key market opportunities, decide on sales activities, and focus on expanding our business scale.
• Hunt for Opportunities: Actively seek out and acquire new business, focusing on new customers and new markets. Expand our portfolio of clients and contribute to achieving our total revenue budget.
• Forge Strong Relationships: Cultivate and maintain robust relationships with customers, acting as their primary point of contact for all logistics inquiries and issues. Ensure customer satisfaction and long-term retention.
• Lead End-to-End Solutions: Leverage expertise to offer comprehensive, end-to-end logistics solutions that meet clients’ complex needs.
• Collaborate for Success: Partner closely with internal teams, including operations, customer service, and finance, to ensure seamless service delivery and a superior client experience.
• Track Your Success: Maintain meticulous records of all sales activities, customer interactions, and sales pipeline to report on progress and forecast future growth.

What You’ll Need to Succeed

• Industry Expertise: Minimum of 5+ years of proven experience as a Business Development Manager or a similar role within the logistics or freight forwarding industry.
• Solutions-Oriented Mindset: Strong experience in handling and providing end-to-end logistics solutions is a significant advantage.
• Freight Forwarding Knowledge: Experience with air and ocean freight is highly valued.
• A “Hunter” Mentality: A strong background in field sales with a demonstrated ability to consistently meet and exceed sales targets and acquire new business.
• Communication Skills: Excellent command of English and a proven ability to build rapport and communicate effectively with a diverse range of clients.

What Moves You

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com.

You must be entitled to work in Malaysia and be prepared to undertake pre‑employment checks including a criminal history check and medical.