Global Sales Ops & Service Specialist

Altera Corporation; Penang; Hybrid; MYR 42,000 - 65,000; Full time

Job summary

Altera Corporation in Penang, Malaysia is seeking a highly organized Sales Service Representative to support Inside Sales and field teams across the Lead-to-Order process. You will manage orders, coordinate with multiple internal teams, and ensure timely fulfillment for direct and distribution customers.

You will build cross-functional relationships, support samples, and maintain dashboards to improve visibility and planning. English communication is essential.

Qualifications

• Bachelor’s degree in business or supply chain or related field.
• Minimum 2 years’ working experience in Semiconductor business or related field.
• Experience with MS Excel, Word, PowerPoint, Outlook, MS Office.
• Excellent verbal and written communication and presentation skills in English is required.
• Ability to develop clear understanding of customer requests and communicate them to a broad set of stakeholders.

Responsibilities

• Manage the complete order lifecycle for direct, distribution, consignment, and sample customers.
• Serve as the primary liaison across customers, ISRs, distributors, and internal teams to enable smooth global operations.
• Oversee Altera Samples operations, including order management, delivery coordination, and university requests.
• Administer the Altera Samples Request Portal and ensure timely processing of returns and lead time communication.
• Coordinate production and sample schedules with internal stakeholders and Subcons.
• Manage all consignment-related activities such as shipments, returns, stock reconciliation, and buffer fulfillment.
• Support customer-related inquiries and processes, including procurement, licensing, shipping, and scheduling.
• Build and maintain Power BI dashboards and reports to support operational visibility.

Skills

FPGA experience

Customer-facing role

ERP & CRM experience

Excel proficiency

Power BI experience

Education

Bachelor’s degree in business or supply chain or related field

Tools

SAP

Oracle

Salesforce

Excel

Power BI

Job description

Altera Corporation in Penang, Malaysia is seeking a highly organized Sales Service Representative to support Inside Sales and field teams across the Lead-to-Order process. You will manage orders, coordinate with multiple internal teams, and ensure timely fulfillment for direct and distribution customers.

You will build cross-functional relationships, support samples, and maintain dashboards to improve visibility and planning. English communication is essential.