Global Risk Support Analyst – Korean/English

S&P Global, Inc.; Malaysia; A distancia; MYR 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Descripción de la vacante

S&P Global Market Intelligence in Malaysia is seeking a Customer Care Support Analyst to act as the primary liaison for client inquiries and maintain strong client relationships. You will troubleshoot complex issues in Global Risk and Economics solutions, provide first-level technical support, and collaborate with Product, Sales, Delivery, and Data teams to deliver complete solutions.

The role requires 1–3 years in client services, fluency in Korean and English, and willingness to attend an

Formación

• 1–3 years of experience in client services or related client-facing roles.
• Fluent in Korean and English with excellent written and verbal communication skills.
• Ability to learn new products/processes quickly and stay organized in a high-volume environment.
• External candidates must attend at least one in-person interview at the nearest S&P Global office before an offer.

Responsabilidades

• Act as a primary contact for client inquiries, managing communications to ensure satisfaction and retention.
• Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows.
• Provide first-level technical support for delivery solutions and client requirements.
• Collaborate with Product, Sales, Delivery, and Data teams to deliver comprehensive client solutions.
• Maintain records of client interactions and contribute to knowledge base for team efficiency.
• Office attendance required minimum 2 days per week.

Conocimientos

Korean language

English language

Analytical thinking

Problem solving

Attention to detail

Organizational skills

Quick learner

Herramientas

Salesforce CRM

Ticketing platforms

APIs & data delivery

Descripción del empleo

S&P Global Market Intelligence in Malaysia is seeking a Customer Care Support Analyst to act as the primary liaison for client inquiries and maintain strong client relationships. You will troubleshoot complex issues in Global Risk and Economics solutions, provide first-level technical support, and collaborate with Product, Sales, Delivery, and Data teams to deliver complete solutions.

The role requires 1–3 years in client services, fluency in Korean and English, and willingness to attend an