Global P2P Operations Leader

Micron Technology; Batu Kawan; On-site; MYR 180,000 - 300,000; Full time

Job summary

Micron Technology is seeking a Manager for Global Service Delivery Operations to lead a team delivering Procure‑to‑Pay support across global procurement. You will coach staff, manage workload, and ensure service quality, compliance, and process consistency.

In this role, you will own governance, risk, audits readiness, drive continuous improvement, and shape automation and AI enablement with cross‑functional partners in IT, Finance, and procurement.

Qualifications

• Experience leading Procure‑to‑Pay operations or shared services.
• Strong understanding of P2P processes and controls.
• Ability to drive governance, compliance, and audits.

Responsibilities

• Lead, coach, and develop a team delivering P2P operational support.
• Manage workload prioritization, performance, and escalations.
• Oversee supplier onboarding, catalog support, and invoice reconciliation.
• Monitor KPIs like turnaround time, backlog, and accuracy.
• Act as escalation point for operational issues and cross‑functional dependencies.
• Ensure SOPs, procedures, and training materials are up to date.
• Drive automation, AI and digital enablement within the team.

Skills

People leadership

P2P operations

Stakeholder management

Analytics

Communication skills

AI mindset

Education

Bachelor's degree

Tools

SAP

Ariba

Job description

Micron Technology is seeking a Manager for Global Service Delivery Operations to lead a team delivering Procure‑to‑Pay support across global procurement. You will coach staff, manage workload, and ensure service quality, compliance, and process consistency.

In this role, you will own governance, risk, audits readiness, drive continuous improvement, and shape automation and AI enablement with cross‑functional partners in IT, Finance, and procurement.