MANAGER, GLOBAL SERVICE DELIVERY

Micron Technology; Batu Kawan; On-site; MYR 180,000 - 300,000; Full time

Job summary

Micron Technology is seeking a Manager for Global Service Delivery Operations to lead a team delivering Procure‑to‑Pay support across global procurement. You will coach staff, manage workload, and ensure service quality, compliance, and process consistency.

In this role, you will own governance, risk, audits readiness, drive continuous improvement, and shape automation and AI enablement with cross‑functional partners in IT, Finance, and procurement.

Qualifications

• Experience leading Procure‑to‑Pay operations or shared services.
• Strong understanding of P2P processes and controls.
• Ability to drive governance, compliance, and audits.

Responsibilities

• Lead, coach, and develop a team delivering P2P operational support.
• Manage workload prioritization, performance, and escalations.
• Oversee supplier onboarding, catalog support, and invoice reconciliation.
• Monitor KPIs like turnaround time, backlog, and accuracy.
• Act as escalation point for operational issues and cross‑functional dependencies.
• Ensure SOPs, procedures, and training materials are up to date.
• Drive automation, AI and digital enablement within the team.

Skills

People leadership

P2P operations

Stakeholder management

Analytics

Communication skills

AI mindset

Education

Bachelor's degree

Tools

SAP

Ariba

Job description

Overview

Micron Technology is a world leader in memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our vision is to transform how the world uses information to enrich life for all.

Reporting & Team

Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team responsible for delivering efficient, compliant, and customer‑focused Procure‑to‑Pay operational support across global procurement.

Lead Global Service Delivery Operations

• Lead, coach, and develop a team responsible for Procure‑to‑Pay operational support.
• Manage workload prioritization, team performance, service delivery standards, and operational escalations.
• Oversee support for tail spend transactions, PR/PO operational support, PO changes, PO confirmations, supplier onboarding, catalog support, receiving issues, and invoice reconciliation matters.
• Monitor KPIs such as turnaround time, backlog, aging items, error trends, rework, service quality, and stakeholder escalations.
• Act as the escalation point for operational issues, process exceptions, stakeholder concerns, and cross‑functional dependencies.
• Ensure consistent SOPs, operating procedures, escalation paths, training materials, and knowledge documentation.

Serve as P2P Operations SME

• Provide subject matter expertise on Procure‑to‑Pay processes, including requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement reporting.
• Advise on process flows, role boundaries, controls, approval requirements, system dependencies, and operational best practices.
• Support implementation of process changes, system enhancements, policy updates, and new service requirements.
• Participate in process integration, transformation, and process change workshops to represent GSD operational needs and assess downstream impacts.
• Provide input to senior leadership on operational risks, process gaps, resource needs, system constraints, and improvement opportunities.

Own Governance, Compliance, and Audit Readiness

• Ensure operations comply with procurement policies, approval workflows, internal controls, delegation of authority, and audit requirements.
• Support SOX, IATF, customer audits, process audits, internal audits, and control reviews.
• Maintain accurate SOPs, process maps, control documentation, transaction evidence, and audit support materials.
• Partner with Finance, Compliance, Internal Audit, Quality, Procurement leadership, and process owners to address audit findings and corrective actions.
• Promote strong process discipline, documentation standards, and segregation of duties across the team.

Drive Operational Excellence and Continuous Improvement

• Establish and manage operational KPIs, dashboards, and reporting for service performance and process health.
• Analyze data to identify bottlenecks, recurring issues, rework drivers, manual effort, and process gaps.
• Lead improvement initiatives to increase efficiency, accuracy, compliance, stakeholder experience, and scalability.
• Support transition, stabilization, and hypercare activities for new processes, sites, countries, suppliers, systems, or service scope changes.
• Drive standardization of processes, documentation, reporting, and service delivery practices.

Shape Automation, AI, and Digital Enablement

• Bring an AI strategic mindset to identify practical opportunities for automation, AI‑enabled workflows, analytics, and digital tools.
• Translate operational pain points into business requirements for automation, reporting improvements, process redesign, and system enhancements.
• Partner with IT, data, procurement systems, process excellence, and automation teams to design, test, deploy, and stabilize digital solutions.
• Support UAT, change management, stakeholder communication, and team training for system or process enhancements.
• Drive adoption of approved automation, AI, and analytics tools within the team.

Manage Stakeholder Relationships

• Build strong relationships with Procurement Category teams, Procurement Business Partners, Finance, Accounts Payable, Receiving, IT, master data teams, suppliers, and business stakeholders.
• Communicate service performance, risks, escalations, audit matters, process changes, and improvement plans clearly to stakeholders and leadership.
• Manage conflict and drive alignment across teams where issues involve unclear ownership, process gaps, supplier delays, invoice discrepancies, receiving issues, or system limitations.
• Represent Global Service Delivery in governance forums, audit reviews, transformation discussions, process councils, and process integration workshops.

Qualifications

• Bachelor’s degree or above in Business, Supply Chain, Procurement, Finance, Operations Management, Engineering, or related field.
• Typically 8+ years of experience in procurement operations, Procure‑to‑Pay, shared services, business operations, finance operations, or supply chain operations.
• Prior people management experience, preferably leading P2P, procurement operations, transactional procurement, shared services, or service delivery teams.
• Strong understanding of P2P processes, including requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement controls.

Skills and Attributes

• Strong people leadership and team development.
• P2P operations and service delivery expertise.
• Audit, compliance, and control mindset.
• AI strategic thinking and continuous improvement mindset.
• Strong analytical, stakeholder management, and communication skills.
• Customer‑focused, accountable, collaborative, and adaptable.
• Experience with SAP, Ariba or other P2P systems.

About Micron

Micron is an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications. Micron® and Crucial® brands showcase our high‑performance DRAM, NAND, and NOR memory and storage products.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact [e-mail]. Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.