MANAGER, GLOBAL SERVICE DELIVERY

1850 Micron Memory Malaysia SD; Penang; On-site; MYR 100,000 - 130,000; Full time

Job summary

1850 Micron Memory Malaysia SD in Penang is looking for a Manager to lead the Global Service Delivery Operations team. The role involves overseeing efficient Procure-to-Pay support and ensuring compliance with procurement policies.

The ideal candidate has a Bachelor's degree and at least 8 years of experience in procurement, with strong leadership and analytical skills. Key responsibilities include managing procurement operations and driving improvements through automation and AI strategies.

Qualifications

• Minimum 8 years of experience in procurement operations.
• Prior experience in managing service delivery teams.
• Strong understanding of Procure-to-Pay processes.

Responsibilities

• Lead the Global Service Delivery Operations team.
• Oversee procurement operations and team performance.
• Monitor operational KPIs and support compliance.

Skills

People leadership

Procurement operations expertise

Strong analytical skills

Stakeholder management

Customer-focused

Education

Bachelor’s degree or above in Business, Supply Chain, Procurement

Tools

SAP

Ariba

Job description

Job Summary

Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team responsible for delivering efficient, compliant, and customer-focused Procure-to-Pay operational support across global procurement. The role provides leadership, governance, and direction for high-volume procurement operations, including tail spend order support, purchase requisition / purchase order operational support, PO changes, supplier onboarding and enablement, Ariba catalog management, receiving / invoice issue resolution, operational reporting, audit support, and process documentation. The Manager will be accountable for service delivery performance, team effectiveness, process compliance, audit readiness, stakeholder satisfaction, and continuous improvement. The role will also serve as a Procure-to-Pay operations SME, supporting process design, operational controls, escalation management, system dependencies, and opportunities for automation and AI enablement.

Responsibilities

• Lead the Global Service Delivery Operations team, coach and develop team members, oversee workload prioritization and team performance, and manage service delivery standards and operational escalations.
• Oversee support for tail spend transactions, purchase requisition / purchase order operational support, PO changes and confirmations, supplier onboarding, catalog support, receiving issues, and invoice reconciliation matters.
• Monitor KPIs such as turnaround time, backlog, aging items, error trends, rework, service quality, and stakeholder escalations.
• Act as the escalation point for operational issues, process exceptions, stakeholder concerns, and cross-functional dependencies.
• Ensure consistent SOPs, operating procedures, escalation paths, training materials, and knowledge documentation and act as the GSD Operations SME for Procure-to-Pay processes.
• Support implementation of process changes, system enhancements, policy updates, and new service requirements; participate in process integration, transformation, and change workshops.
• Provide input to senior leadership on operational risks, process gaps, resource needs, system constraints, and improvement opportunities.
• Maintain compliance with procurement policies, approval workflows, internal controls, delegation of authority, and audit requirements; support SOX, IATF, customer audits, and internal audit reviews.
• Establish and manage operational KPIs, dashboards, and reporting for service performance and process health; analyze data to identify bottlenecks and lead improvement initiatives.
• Drive standardization of processes, documentation, reporting, and service delivery practices; support transition, stabilization, and hyper-care activities for new processes, sites, countries, suppliers, systems, or service scope changes.
• Bring an AI strategic mindset to identify practical opportunities for automation, AI-enabled workflows, analytics, and digital tools; translate operational pain points into business requirements and partner with IT, data, procurement systems, and automation teams.
• Build strong relationships with Procurement Category teams, business partners, Finance, Accounts Payable, Receiving, IT, master data teams, suppliers, and other stakeholders to communicate service performance, risks, escalations, audit matters, process changes, and improvement plans.

Qualifications

• Bachelor’s degree or above in Business, Supply Chain, Procurement, Finance, Operations Management, Engineering, or related field.
• Typically 8+ years of experience in procurement operations, Procure-to-Pay, shared services, business operations, finance operations, or supply chain operations.
• Prior people-management experience, preferably leading P2P, procurement operations, transactional procurement, shared services, or service delivery teams.
• Strong understanding of P2P processes – requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement controls.
• Strong people leadership and team development skills.
• P2P operations and service delivery expertise.
• Audit, compliance, and control mindset.
• AI strategic thinking and continuous improvement mindset.
• Strong analytical, stakeholder management, and communication skills.
• Customer-focused, accountable, collaborative, and adaptable.
• Experience with SAP, Ariba, or other P2P systems.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.