Global Network Performance & Partnerships Leader

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

TikTok is seeking a Global Network Performance Lead to drive performance, quality, and operational excellence across the Emerging Products network, spanning in-house teams and outsourcing partners. The role focuses on building strong stakeholder relationships, aligning operating models, and enabling scalable, high-performing operations while travel is required.

You will monitor KPIs, manage escalation, and ensure compliance while shaping global footprint strategy and partner engagements in a

Qualifications

• Fluent in English.
• Bachelor’s degree or higher.
• 5+ years in operations or programme management with global partners.
• Experience overseeing in-house and BPO operations.

Responsibilities

• Execute global Emerging Products content moderation BPO strategy.
• Drive global footprint strategy for sites and lines.
• Lead end-to-end RFP processes and contract negotiations.
• Oversee risk, governance, and compliance reporting.
• Collaborate with cross-functional teams to scale partner solutions.

Skills

Fluent English

Bachelor’s degree

Global operations

Partner governance

Education

Bachelor’s degree or higher

Job description

TikTok is seeking a Global Network Performance Lead to drive performance, quality, and operational excellence across the Emerging Products network, spanning in-house teams and outsourcing partners. The role focuses on building strong stakeholder relationships, aligning operating models, and enabling scalable, high-performing operations while travel is required.

You will monitor KPIs, manage escalation, and ensure compliance while shaping global footprint strategy and partner engagements in a