Global Network Performance Lead — GenAI & Emerging Products

TikTok Inc.; Kuala Lumpur; Presencial; MYR 240 000 - 320 000; Tempo integral

Resumo da oferta

TikTok is seeking a Global Network Performance Lead to drive performance, quality, and operational excellence across the Emerging Products network, spanning in‑house teams and outsourced BPO partners.

You will monitor performance, manage relationships, and enable scalable, high‑performing operations while reporting to the Global Head of Emerging Products and GenAI Operations. Regular travel will be required.

Qualificações

• Fluent in English and able to operate across global, cross-functional teams.
• 5+ years’ experience in operations or programme management with oversight of global In House and BPO partners.
• Proven ability to design and deliver innovative solutions that support partner and business operations.

Responsabilidades

• Drive performance, quality, and operational excellence across the EP network (IH and BPO partners).
• Oversee outsourcing of EP lines of business and collaborate with IH teams.
• Lead contract management, pricing, SLAs, and value creation with partners.
• Identify risks, governance measures, and reporting for EP leadership.
• Travel as required to manage global operations and partnerships.

Conhecimentos

Fluent in English

5+ years experience in operations or A

Program management experience

Ability to design innovative solutions

Formação académica

Bachelor’s degree or higher

Descrição da oferta de emprego

TikTok is seeking a Global Network Performance Lead to drive performance, quality, and operational excellence across the Emerging Products network, spanning in‑house teams and outsourced BPO partners.

You will monitor performance, manage relationships, and enable scalable, high‑performing operations while reporting to the Global Head of Emerging Products and GenAI Operations. Regular travel will be required.