Global Market Delivery Lead - Tech Transitions & Strategy

HCL Technologies Limited; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited is expanding its global capability centre and seeking two Market Delivery Leads to own end-to-end market portfolios in Asia and Africa. You will engage with market technology leadership to shape capability delivery, build business cases, and manage transitions to stable service models.

The roles require senior stakeholder management, strong experience in transition/migration, and the ability to navigate diverse regulatory environments.

Qualifications

• 8+ years of experience in technology delivery, transition or operations.
• Hands-on transition and migration experience with knowledge transfer, dual running and cutover.
• Ability to engage credibly with engineering and support teams.
• Experience in a global capability centre, global business services or shared services environment.
• Commercial literacy, including building and defending a cost baseline with vendor/contingent spend.
• Experience working across multiple countries with varying maturity, regulation and local capability.
• Senior stakeholder management, including with skeptical stakeholders.
• Clear, concise written communication for senior audiences.

Responsibilities

• Own end-to-end relationships with technology leadership in each market in your portfolio.
• Run discovery to establish local delivery across staff, contractors, and vendors.
• Build and maintain scope registers for markets including roles, capability, cost and risk.
• Collaborate with Finance on cost baselines and benefits cases for moves.
• Identify needed capabilities and shape how the capability centre provides them.
• Schedule sequencing and timing with markets balancing appetite and readiness.
• Assess service continuity risk for live production work and green-light decisions.
• Design transition plans: knowledge transfer, shadowing, dual running and cutover.
• Support people and change aspects with local HR on timing and obligations.

Skills

Stakeholder management

Market delivery leadership

Transition & migration

Technical grounding

Global capability centre experience

Commercial literacy

Multi-country collaboration

Written communication

Job description

HCL Technologies Limited is expanding its global capability centre and seeking two Market Delivery Leads to own end-to-end market portfolios in Asia and Africa. You will engage with market technology leadership to shape capability delivery, build business cases, and manage transitions to stable service models.

The roles require senior stakeholder management, strong experience in transition/migration, and the ability to navigate diverse regulatory environments.