Global IT Support Technician — APAC Growth & Benefits

Ria Money Transfer, INC.

Kuala Lumpur

On-site

MYR 45,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Healthcare

Retirement plan

ESPP

Paid leave

Career development

Team events

Job summary

Ria Money Transfer, a part of Euronet Worldwide, is seeking an IT Support Technician for our Kuala Lumpur office. The role provides first-level IT support to APAC and Global users, collaborating with Global IT teams in the US and Madrid to ensure high user satisfaction.

The successful candidate will troubleshoot hardware, software, networking, and email issues, document tickets, and maintain device configurations. 2–3 years of IT support experience and strong English communication are required.

Qualifications

Bachelor’s Degree in Computer Science, IT, or a related field (or equivalent).
2–3 years of IT Support/Help Desk experience in a corporate environment.
Experience providing first-line technical support.

Responsibilities

Collaborate with APAC IT Support to resolve technical issues.
Serve as the first point of contact for users across the Global region.
Diagnose and troubleshoot hardware, software, network, email, and system issues.
Document, track, and update all support requests with accurate notes.
Escalate complex issues to higher-level teams when needed.
Configure, deploy, and maintain end-user devices per company standards.
Assist with IT hardware/software procurement and asset management.
Participate in rotational shifts including weekends/public holidays.