Change Problem / Manager

Nufarm; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Nufarm is seeking an experienced Change Manager / Problem Manager to join our Global Enterprise IT team in Malaysia. You will protect service stability and lead Change and Problem Management to deliver low-risk changes and effective root cause analysis.

You will facilitate CAB meetings, review change requests, maintain the Known Error Database (KEDB), and drive RCA investigations across the enterprise. This role requires strong ITSM expertise, stakeholder engagement, and a practical mindset for

Qualifications

• Demonstrated experience in Change Management and Problem Management within an IT Service Management environment.
• Strong understanding of CAB processes, change governance, and risk assessment methodologies.
• Experience leading RCA investigations and problem resolution activities.
• Experience maintaining and governing a Known Error Database (KEDB).
• Strong analytical, communication, and facilitation skills.

Responsibilities

• Own end-to-end Change Management across the global IT environment.
• Facilitate CAB meetings and support informed decision-making on changes.
• Review change requests for risk, impact, scheduling, and communications.
• Ensure changes align with ITSM governance and best practices.
• Lead Problem Management and RCA investigations for recurring incidents.
• Coordinate RCA investigations following major incidents.
• Maintain and improve the Known Error Database (KEDB).
• Drive post-incident reviews and translate findings into preventive actions.
• Monitor change and problem metrics and report trends.
• Collaborate with Service Delivery, Infrastructure, Applications, and MSPs to improve reliability.
• Promote continual service improvement across the organization.

Skills

Change Management

Problem Management

Root Cause Analysis

Stakeholder Engagement

Analytical Thinking

Facilitation

Service Improvement

IT Service Management

Education

Bachelor's degree in Information Technology/Computer Science or related discipline

Tools

ServiceNow

Job description

Nufarm. Evolving Ag.

Nufarm. Evolving Ag. Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

Drive Service Stability and Continuous Improvement Across Global IT

We're looking for an experienced Change Manager / Problem Manager to join our Global Enterprise IT team based in Malaysia.

This is an exciting opportunity to play a critical role in protecting service stability across Nufarm's global technology environment. You'll lead two vital IT Service Management disciplines: Change Management and Problem Management, ensuring technology changes are delivered in a controlled, low-risk manner while driving the identification and elimination of the root causes behind recurring incidents.

Working closely with service delivery teams, infrastructure and applications teams, managed service providers, and business stakeholders, you'll facilitate Change Advisory Board (CAB) activities, oversee risk and impact assessments, manage the Known Error Database (KEDB), and drive effective root cause analysis across the enterprise.

If you're passionate about IT Service Management, governance, service improvement, and delivering measurable business outcomes, we'd love to hear from you.

How You'll Help Us Grow

• Own and govern the end-to-end Change Management process across the global IT environment.
• Facilitate Change Advisory Board (CAB) meetings and support informed decision-making on proposed changes.
• Review and assess change requests to ensure appropriate risk, impact, scheduling, and communication plans are in place.
• Ensure changes are implemented in accordance with ITSM governance, policies, and best practices.
• Lead Problem Management activities, focusing on identifying and eliminating the root causes of recurring incidents.
• Coordinate and facilitate Root Cause Analysis (RCA) investigations following major or recurring incidents.
• Maintain and continuously improve the Known Error Database (KEDB), ensuring known issues and workarounds are documented and accessible.
• Drive post-incident reviews and lessons-learned activities, translating findings into preventive actions and service improvements.
• Monitor change and problem management metrics, reporting trends, risks, and opportunities for improvement.
• Partner with Service Delivery, Support, Infrastructure, Applications, and Managed Service Providers to improve service reliability and operational maturity.
• Promote continual service improvement and help embed Change and Problem Management best practices across the organisation.

Could This Be You?

You are a highly organized and analytical ITSM professional who understands the importance of balancing innovation with operational stability. You are comfortable challenging assumptions, assessing risk, and facilitating discussions across technical and business teams to achieve the right outcomes.

You thrive on solving complex problems, uncovering root causes, and driving improvements that reduce service disruption and improve user experience. You have strong stakeholder management skills and can confidently communicate risks, recommendations, and outcomes to both technical and non-technical audiences.

Most importantly, you are passionate about building mature IT service management practices that help the business operate efficiently and effectively.

What You'll Bring Essential

• Demonstrated experience in Change Management and Problem Management within an IT Service Management environment.
• Strong understanding of Change Advisory Board (CAB) processes, change governance, and risk assessment methodologies.
• Experience leading Root Cause Analysis (RCA) investigations and problem resolution activities.
• Experience maintaining and governing a Known Error Database (KEDB).
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent stakeholder engagement, communication, and facilitation skills.
• Experience managing competing priorities and working across multiple teams and business functions.
• Strong understanding of IT operational processes and service delivery practices.

Desirable

• ITIL certification, particularly in Change Management, Problem Management, or ITIL Managing Professional streams.
• Experience using ServiceNow or comparable IT Service Management platforms.
• Tertiary qualification in Information Technology, Computer Science, or a related discipline.
• Experience working within complex global or multinational IT environments.
• Experience supporting continuous service improvement initiatives and operational governance frameworks.

Why Join Nufarm?

At Nufarm, you'll have the opportunity to influence the way IT services are delivered across a truly global organisation. You'll play a key role in reducing operational risk, improving service reliability, and ensuring technology changes are implemented successfully across a diverse and evolving business environment.

This Malaysia-based role provides significant exposure to global stakeholders, enterprise technologies, and strategic IT initiatives. You'll work closely with service delivery teams, technical specialists, external providers, and business leaders while helping drive best-practice IT Service Management across the organisation.

If you're looking for an opportunity to combine governance, process excellence, operational improvement, and stakeholder engagement within a global business, this role offers an exciting next step in your career.

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all employees.