Global Air Logistics Customer Experience & Growth Specialist

Kuehne+Nagel; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Kuehne+Nagel is looking for a Customer Care Specialist in a freight forwarding context in Malaysia. You will drive customer growth, retention and profitability while managing onboarding and ongoing customer communications to ensure promises are met across shipments.

You will collaborate across teams to maintain accurate data, resolve disputes, and ensure compliance, contributing to a world-class customer experience for a global logistics leader.

Qualifications

• Experience in customer care within logistics/freight forwarding is desirable.
• Strong ability to manage commercial relationships and profitability.

Responsibilities

• Grow, retain and serve customers through commercial ownership while maximizing profitability.
• Deliver excellence in customer interactions across touchpoints.
• Lead onboarding of new customers via implementation processes and ensure compliance.

Skills

Customer growth analysis

Upselling of services

Spot quotations

Profitability management

Commercial communication

Bookings clarification

Shipment updates

Onboarding of new customers

Data maintenance

Dispute resolution

Job description

Kuehne+Nagel is looking for a Customer Care Specialist in a freight forwarding context in Malaysia. You will drive customer growth, retention and profitability while managing onboarding and ongoing customer communications to ensure promises are met across shipments.

You will collaborate across teams to maintain accurate data, resolve disputes, and ensure compliance, contributing to a world-class customer experience for a global logistics leader.