Global Freight Coordinator — Air & Ocean Logistics

BDP (MALAYSIA) SDN. BHD.; Kuantan; On-site; MYR 39,000 - 61,000; Full time

Job summary

BDP (MALAYSIA) SDN. BHD. is hiring for a customer service role supporting end-to-end sea and air freight import/export shipments from Kuantan. You will coordinate shipments, manage carrier bookings, and ensure accurate documentation while maintaining clear customer communication across multiple teams.

Fresh graduates are welcome for junior roles; experienced candidates in freight operations will contribute to escalations, performance and coaching. Training is provided to grow with the team.

Qualifications

• Fresh graduates are welcome for Coordinator or Specialist roles; 1–3 years of relevant experience is advantageous.
• Diploma or degree in Logistics, Supply Chain, Business or a related discipline.
• Good communication skills, Excel proficiency and a willingness to learn.
• For Executive or Team Leader roles, 3–5 years in freight forwarding with knowledge of sea and air freight bookings, operations and documentation.
• Ability to manage customer accounts and operational escalations.
• Proven team leadership experience is required for Team Leader appointments.
• IATA DGR training and CBTA framework knowledge or DG shipment experience are advantages.
• Training is provided.

Responsibilities

• Coordinate export and import shipments, including carrier and airline bookings, schedules, space and equipment availability.
• Prepare and verify SI, BL, AWB, COO and other shipping documentation.
• Monitor shipment deadlines, milestones and operational requirements.
• Communicate with customers, carriers, overseas offices and internal forwarding, transport and billing teams.
• Provide timely shipment updates and resolve operational exceptions.
• Maintain accurate system records and support KPI and SLA performance.

Skills

Clear communication

Excel proficiency

Willingness to learn

Customer service mindset

Education

Diploma or degree in Logistics/Supply Chain/Business

Job description

BDP (MALAYSIA) SDN. BHD. is hiring for a customer service role supporting end-to-end sea and air freight import/export shipments from Kuantan. You will coordinate shipments, manage carrier bookings, and ensure accurate documentation while maintaining clear customer communication across multiple teams.

Fresh graduates are welcome for junior roles; experienced candidates in freight operations will contribute to escalations, performance and coaching. Training is provided to grow with the team.