Global Customer Success & Logistics Specialist

Avery Dennison Corporation; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Job summary

Avery Dennison Corporation, a global leader in materials science and labeling, is hiring a Logistics Customer Specialist in Shah Alam to manage overseas orders and optimize international shipping while ensuring high client satisfaction.

You will analyze forecasts, coordinate production scheduling, and liaise with teams across regions to deliver timely, accurate information and services for sustained growth.

Qualifications

• Bachelor’s degree or equivalent in Marketing, Engineering, International Business or related discipline.
• Proven ability to conduct analytic research and deliver executive reports.
• Excellent written and verbal English communication skills.

Responsibilities

• Serve as primary contact for overseas clients, overseeing end-to-end order processing and international shipping logistics.
• Analyze overseas forecasts and inventory to inform strategic shipping plans and data-driven decisions.
• Resolve inquiries and manage sample requests to support client retention and satisfaction.
• Oversee production scheduling and communicate delivery timelines, including booking, shipping, and invoicing.
• Coordinate monthly financial settlements for overseas warehouses per corporate guidelines.
• Monitor weekly shipping manifests and forecast future sales and inventory needs.
• Maintain professional email communications within established SLAs.
• Facilitate cross-regional coordination with teams in China, Europe, and the Americas.
• Perform additional strategic and operational duties as assigned.

Skills

Order processing

Shipping coordination

Customer communication

Data analysis

Education

Bachelor's degree in Marketing, Engineering, International Business

Job description

Avery Dennison Corporation, a global leader in materials science and labeling, is hiring a Logistics Customer Specialist in Shah Alam to manage overseas orders and optimize international shipping while ensuring high client satisfaction.

You will analyze forecasts, coordinate production scheduling, and liaise with teams across regions to deliver timely, accurate information and services for sustained growth.