Global Crypto Support Specialist

RedotPay group; Kampung Malaysia Tambahan; Vor Ort; MYR 39.000 - 54.000; Vollzeit

Zusammenfassung

RedotPay group is seeking a customer support specialist to handle live chat and email inquiries in a dynamic fintech environment. You will engage with customers, resolve issues, and provide feedback to ensure high-quality service.

The role requires strong English communication, a diploma or higher, and a willingness to work five days including weekends and public holidays. Prior experience in financial services or large call centers is preferred.

Qualifikationen

• Diploma or above in any field is required.
• Relevant customer service experience, preferably in live chat.
• Professional in oral and written English communication.
• Team player with a proactive attitude.
• Willingness to work 5 days including weekends and public holidays.

Aufgaben

• Deliver high-quality customer support via live chat and email.
• Utilize the live chat bot to coordinate work and solve problems efficiently.
• Stay updated on Crypto or credit card services and the broader financial market landscape.
• Manage and resolve customer inquiries and complaints in a timely manner.
• Understand customer needs and relay feedback to management.
• Identify strategies to enhance team productivity and service quality.

Kenntnisse

Customer service experience

Live chat

English communication

Team player

Self-driven

Shift flexibility

Ausbildung

Diploma or above in any field

Jobbeschreibung

RedotPay group is seeking a customer support specialist to handle live chat and email inquiries in a dynamic fintech environment. You will engage with customers, resolve issues, and provide feedback to ensure high-quality service.

The role requires strong English communication, a diploma or higher, and a willingness to work five days including weekends and public holidays. Prior experience in financial services or large call centers is preferred.