Customer Service Specialist (Payment)

RedotPay group; Kampung Malaysia Tambahan; Presencial; MYR 39.000 - 54.000; Jornada completa

Descripción de la vacante

RedotPay group is seeking a customer support specialist to handle live chat and email inquiries in a dynamic fintech environment. You will engage with customers, resolve issues, and provide feedback to ensure high-quality service.

The role requires strong English communication, a diploma or higher, and a willingness to work five days including weekends and public holidays. Prior experience in financial services or large call centers is preferred.

Formación

• Diploma or above in any field is required.
• Relevant customer service experience, preferably in live chat.
• Professional in oral and written English communication.
• Team player with a proactive attitude.
• Willingness to work 5 days including weekends and public holidays.

Responsabilidades

• Deliver high-quality customer support via live chat and email.
• Utilize the live chat bot to coordinate work and solve problems efficiently.
• Stay updated on Crypto or credit card services and the broader financial market landscape.
• Manage and resolve customer inquiries and complaints in a timely manner.
• Understand customer needs and relay feedback to management.
• Identify strategies to enhance team productivity and service quality.

Conocimientos

Customer service experience

Live chat

English communication

Team player

Self-driven

Shift flexibility

Educación

Diploma or above in any field

Descripción del empleo

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

Responsibilities:

• Deliver high-quality customer support via live chat and email channels.
• Able to utilize the live chat bot to coordinate work, figuring out the most efficient method to solve the problems.
• Stay tuned with the knowledge of the Crypto or credit card services and the broader financial market landscape.
• Efficiently manage and resolve customer inquiries and complaints, providing suitable feedbacks in a timely manner.
• Understand customer needs and relay valuable feedback to management.
• Actively identify and implement strategies to enhance team productivity and quality of service.

Requirements:

• Diploma or above in any field.
• Relevant customer service experience (preferably in live chat).
• Prior experience in the financial services industry or large call center is preferred.
• Professional in oral and written communication in English
• Strong inclination towards the technology sector with a focus on personal and career development.
• Team player who is committed, self-driven, and responsive to client requests.
• Willingness to perform 5 day shift work, including weekends and public holidays.