Customer Service Executive

OX Human Resources Consultancies; Kampung Malaysia Tambahan; On-site; MYR 36,000 - 60,000; Full time

Job summary

OX Human Resources Consultancies is seeking a dynamic customer service professional for a fintech-focused role in Kuala Lumpur. You will handle inquiries via email, chat, and phone, delivering accurate information on products, pricing, and technical processes while maintaining high service standards.

The ideal candidate has 1–3 years in customer service within Fintech/Payment or related fields, with strong communication skills in Mandarin and English.

Qualifications

• 1–3 years of relevant experience in customer service, client support, or account servicing in Fintech/Payment/Blockchain industries.
• Excellent communication skills (verbal and written) with professional phone and email etiquette.
• Knowledge of financial services, digital payments, or blockchain solutions is a strong plus.

Responsibilities

• Serve as the first point of contact for customers via email, live chat, and phone.
• Provide accurate responses to inquiries about products, services, pricing, and technical processes.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate records through data entry and updates across support platforms.
• Proactively identify opportunities to improve customer experience and provide feedback to the product team.

Skills

Customer service

Communication

Problem-solving

Time management

Tech-savvy

Multitasking

Financial services knowledge

Mandarin language

Job description

We are looking for a dynamic and customer-focused individual who enjoys building relationships, solving challenges, and creating exceptional customer experiences. The ideal candidate is passionate about technology—especially in fintech industry—and thrives in a fast-paced environment. You will play a key role in converting customers into loyal advocates of our brand by delivering top-notch service and proactive solutions.

Responsibilities

• Serve as the first point of contact for customers via email, live chat, and phone.
• Provide accurate and knowledgeable responses to inquiries about products, services, pricing, and technical processes.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Maintain accurate records through data entry and updates across support platforms.
• Proactively identify opportunities to improve customer experience and provide feedback to the product team.

Qualifications

• 1–3 years of relevant experience in customer service, client support, or account servicing, preferably in the Fintech/Payment Gateway/Forex/Blockchain industry.
• Excellent communication skills (verbal and written), with professional phone and email etiquette.
• Strong problem-solving skills with the ability to think critically and adapt quickly.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Tech-savvy and comfortable learning new systems, tools, and processes.
• Knowledge of financial services, digital payments, or blockchain solutions is a strong plus.
• Proficiency in Mandarin and English is a must.

Why Join Us

• Be part of a cutting-edge fintech driving innovation in digital finance.
• Collaborative and diverse work environment with growth opportunities.
• Competitive compensation and benefits package.