Global Crypto Support Specialist

Bitget; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Multinational team

Job summary

Bitget is seeking a customer support professional to respond to backend escalated tickets and assist users across multiple channels. You will collaborate with cross-functional teams to resolve issues, provide informed product guidance, and help maintain a high standard of customer satisfaction.

The role emphasizes excellent communication, a strong service mindset, and the ability to stay current with market trends in crypto and blockchain technology.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team.
• Familiarity with cryptocurrency and blockchain technology is a plus.

Responsibilities

• Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
• Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Handle customer complaints, any special cases or ad hoc tasks.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Skills

Communication skills

Customer service orientation

Team collaboration

Attention to detail

Problem solving

Cryptocurrency knowledge

Job description

Bitget is seeking a customer support professional to respond to backend escalated tickets and assist users across multiple channels. You will collaborate with cross-functional teams to resolve issues, provide informed product guidance, and help maintain a high standard of customer satisfaction.

The role emphasizes excellent communication, a strong service mindset, and the ability to stay current with market trends in crypto and blockchain technology.