Global Client Success Manager, Growth Partnerships

2X; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

2X is redefining MaaS by embedding marketing as a service for B2B brands. As a Global Customer Success Manager, you own named accounts, ensuring delivery health, clear communication, and high client satisfaction within a Growth Partnership model.

You will lead monthly performance reviews, monitor health signals in Knownwell, and collaborate with cross-functional teams to align delivery, forecasting, and expansion opportunities across your portfolio.

Qualifications

• 3–5+ years of experience in client success, account management, project management, or marketing operations in a B2B or agency environment.
• Experience managing client communications and coordinating delivery across cross-functional teams.
• Strong organizational and time management skills — able to manage multiple accounts simultaneously with precision and calm.
• Familiarity with health monitoring tools or CRM platforms (Knownwell, Gainsight, Salesforce, or equivalent).
• Solid understanding of B2B marketing operations, campaign execution, and performance reporting.
• Excellent written and verbal communication skills — able to deliver Performance Reviews with clarity and confidence.
• Available for AMER business hours overlap (US Eastern/Central time zone coverage required).
• Hands-on experience using AI tools to improve the speed or quality of work — with specific examples of how AI has changed how you operate.

Responsibilities

• Own the day-to-day client relationship for assigned accounts — serving as the named point of accountability for delivery health, communication, and client satisfaction.
• Lead monthly Performance Reviews — delivering structured, metrics-forward check-ins that give clients clarity on how 2X is performing and what’s coming next.
• Monitor account health via Knownwell — tracking signals, escalating risks to your Sr. Global CSM with context, and adjusting engagement intensity based on health data.
• Coordinate delivery handoffs and cross-functional execution — working with the shared CDD allocation and internal delivery teams to keep projects on track and expectations aligned.
• Maintain accurate and timely Salesforce records — supporting reporting, forecasting, and portfolio visibility across the Growth Partnership team.
• Execute the scaled playbook with consistency and rigor — following established processes for account management, review delivery, and client communication.
• Build trusted client relationships through responsive, reliable engagement — making complexity feel simple and delivery feel dependable.
• Surface expansion signals and risk flags to your Sr. Global CSM — providing the account context needed to support coverage decisions and commercial motion.

Skills

Client success

Account management

Project management

CRM tools

Communication

Time management

AI tools

Tools

Knownwell

Gainsight

Salesforce

Job description

2X is redefining MaaS by embedding marketing as a service for B2B brands. As a Global Customer Success Manager, you own named accounts, ensuring delivery health, clear communication, and high client satisfaction within a Growth Partnership model.

You will lead monthly performance reviews, monitor health signals in Knownwell, and collaborate with cross-functional teams to align delivery, forecasting, and expansion opportunities across your portfolio.