Client Delivery Director

2X; Kuala Lumpur; In loco; MYR 260.000 - 520.000; Tempo pieno

Descrizione del lavoro

2X in Kuala Lumpur, Malaysia, is seeking a Client Delivery Director to lead end-to-end delivery for a portfolio of strategic and enterprise accounts, ensuring on-time, high-standard execution aligned with client goals.

You will shape delivery governance, coach senior teams, and collaborate with Marketing Operations, RevOps, Creative, Data, and Activation to drive margin, efficiency, and sustained client value across regions.

Competenze

• 10+ years of experience in client delivery, marketing operations, or program management, including leadership of multi-account or enterprise-level portfolios.
• Experience leading complex, multi-region marketing programs using structured program and project management methodologies.
• Proven ability to design, implement, and govern delivery frameworks at scale.
• Strong stakeholder management and executive communication skills.

Mansioni

• Own delivery excellence, quality, and outcomes across a portfolio of Strategic, Growth, and high-risk enterprise accounts.
• Set and enforce delivery governance, including QA standards, operating rhythms, escalation protocols, and risk-prevention mechanisms.
• Lead delivery strategy for complex, multi-region programs with structured planning and outcome-driven execution.
• Represent Client Delivery in executive-level client conversations and QBRs, reinforcing execution leadership.
• Govern delivery KPIs, reporting cadences, and performance scorecards to ensure visibility and improvement.

Conoscenze

Strategic leadership

Stakeholder management

Executive communication

Data-driven decision making

Program management

Formazione

PgMP / PMP / Agile Leadership certification

Descrizione del lavoro

Job Description

10 - 25 Years

Permanent

Position Title: Client Delivery Director

Department: Client Success

Reports to: Head of Client Service Delivery

Type: Full Time

Location: Kuala Lumpur, Malaysia | EMEA Shift: 4:00 PM to 1:00 AM

About 2X: 2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded Marketing as a Service ( MaaS ) model. We partner with some of the world’s leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients' marketing organizations integrating strategy, execution, and data-driven decision making to create lasting impact.

Role Overview:

As a Client Delivery Director (CDD) , you are accountable for end-to-end delivery excellence and performance across your client portfolio. You lead teams that execute marketing programs with precision, discipline, and measurable value, ensuring alignment with 2X’s strategic objectives and client business goals.

This role combines strategic leadership, program governance, and organizational delivery oversight , shaping how 2X delivers consistent, scalable impact. You’ll partner with Client Partners, Client Success leadership, and functional heads to strengthen frameworks that drive client satisfaction, retention, and portfolio growth.

Your Key Responsibilities:

• Own delivery excellence, quality, and outcomes across a portfolio of Strategic, Growth, and high-risk enterprise accounts, ensuring predictable, on-time, and high-standard execution.
• Set and enforce delivery governance, including QA standards, operating rhythms, escalation protocols, and risk-prevention mechanisms across assigned portfolios.
• Lead delivery strategy for complex, multi-region programs, ensuring structured planning, stakeholder alignment, and outcome-driven execution tied to client value.
• Serve as the senior escalation and risk leader for delivery-related issues, proactively identifying and addressing risks before they impact client confidence, health scores, or revenue.
• Partner with Client Partners, Sr. CSMs, and Client Health & Risk to lead delivery health reviews, align mitigation plans, and stabilize accounts when risk signals emerge .
• Represent Client Delivery in executive-level client conversations, including QBRs and strategic discussions, reinforcing confidence in execution and delivery leadership.
• Govern delivery KPIs, reporting cadences, and performance scorecards to ensure visibility, accountability, and continuous improvement.
• Provide leadership oversight and coaching to Associate Directors, Delivery Managers, and Coordinators—setting expectations, developing capability, and ensuring succession readiness.
• Collaborate cross- functionally with Marketing Operations, RevOps , Creative, Data, and Activation leaders to drive operational consistency, scalability, and efficiency.
• Champion continuous improvement and innovation in delivery frameworks, tools, and processes, identifying systemic gaps and recommending scalable solutions that improve margin, efficiency, and client outcomes.
• Surface delivery insights and risks to senior leadership, informing strategic decisions related to retention, expansion, and long-term client value creation.

Your Mindset

Client-Obsessed: Anchored in driving measurable client value and retention through disciplined delivery governance.

Strategic Leader : Shapes delivery strategy and frameworks that scale across regions and teams.

Data-Driven : Uses analytics and performance data to guide decisions and optimize outcomes.

Transformational : Drives continuous improvement and inspires operational excellence.

Empowering Mentor : Develops high-performing leaders and teams through coaching and accountability.

Collaborative : Partners with peers and leadership to align delivery outcomes with client and business goals.

Core Success Metrics

• Client NPS & Satisfaction (strategic oversight)
• Delivery Efficiency, Governance Adherence, and Margin Optimization

Your Qualifications

• 10+ years of experience in client delivery, marketing operations, or program management roles, including leadership of multi-account or enterprise-level portfolios.
• Extensive experience leading complex, multi-region marketing programs using structured program and project management methodologies.
• Proven ability to design, implement, and govern delivery frameworks at scale.
• Demonstrated success in influencing client retention, satisfaction, and profitability.
• Strong stakeholder management and executive communication skills.
• Proficiency in interpreting delivery performance data to drive operational and strategic decisions.
• Integrates marketing knowledge across projects, guiding clients/teams to link insights to outcomes, performance, and account growth opportunities.
• Recognized certification or equivalent experience in program management (e.g., PgMP , PMP, Agile Leadership) preferred.
• Thrives in a fast-paced, high-growth environment that requires strategic agility and operational depth.