Global Assistance Operations Specialist

SOS International; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Comprehensive induction training

Supportive team culture

Structured remuneration and progression program

Job summary

A global assistance provider is seeking an International Operations Specialist to join their Assistance Centre in Kuala Lumpur. The role involves managing medical, security, and logistical assistance requests while ensuring exceptional customer service. Candidates should have strong operational skills, a background in customer service or logistics, and a diploma or Bachelor's degree. This is an onsite position with structured training and a supportive team culture.

Qualifications

• 1–2 years’ experience in customer service, logistics, emergency coordination, or similar fields.
• Experience in travel, healthcare, insurance, call centre, or dispatch environments is an advantage.

Responsibilities

• Handle medical, security, and travel-related assistance requests.
• Coordinate services using internal resources and global partner networks.
• Deliver exceptional service with professionalism and empathy.

Skills

Strong operations, logistics, and customer service abilities

Excellent multitasking skills

Strong situational awareness and problem-solving capability

Clear and confident communication

Competence in Microsoft Office

High ethics and integrity

Team-oriented mindset

Education

Diploma with minimum 2 years of work experience

Bachelor’s degree in any discipline

Preferred: Nursing or healthcare-related fields

Tools

CRM or case management systems

Job description

A global assistance provider is seeking an International Operations Specialist to join their Assistance Centre in Kuala Lumpur. The role involves managing medical, security, and logistical assistance requests while ensuring exceptional customer service. Candidates should have strong operational skills, a background in customer service or logistics, and a diploma or Bachelor's degree. This is an onsite position with structured training and a supportive team culture.