Global Air Freight Ops Lead — Assistant Manager

Agensi Pekerjaan Pride Professional Sdn Bhd; Subang Jaya; On-site; MYR 72,000 - 120,000; Full time

Job summary

PridePRO is recruiting on behalf of its client, a globally established logistics provider, for an Assistant Air Freight Manager in Subang Jaya. You will oversee end-to-end air freight operations, ensure regulatory compliance, and lead a small team to achieve operational excellence and high service quality.

Key duties include coordinating with airlines, customs agents and ground handlers, preparing shipping documents, negotiating rates, monitoring KPIs, controlling costs, and maintaining strong

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• Chinese-speaking is an advantage to work closely with regional counterparts from Taiwan, Hong Kong and China.
• Strong knowledge of air freight operations and customs procedures.
• Familiarity with logistics systems (e.g., CargoWise, SAP).
• Strong negotiation and vendor management skills.
• Good problem-solving ability and decision-making under pressure.
• Proven leadership and team management capabilities.
• Detail-oriented, proactive, and able to work in a fast-paced environment.

Responsibilities

• Manage end-to-end air freight shipment operations.
• Coordinate with airlines, customs agents, and ground handlers for smooth execution.
• Monitor cargo movement and resolve delays or operational disruptions.
• Ensure proper handling of cargo, including dangerous goods and perishables.
• Ensure compliance with Malaysian customs regulations and international standards (e.g., IATA).
• Oversee preparation and accuracy of shipping documentation (AWB, invoices, packing lists).
• Maintain strong relationships with airlines and logistics partners.
• Negotiate freight rates and service agreements with vendors.
• Handle customer enquiries, complaints, and service-level agreements (SLAs).
• Plan shipment routing based on cost, urgency, and cargo requirements.
• Monitor budgets, freight costs, and profitability performance.
• Analyze operational KPIs such as on-time delivery and cost efficiency.
• Lead and supervise operations staff, coordinators, and warehouse teams.
• Train and ensure team adherence to SOPs, company policies, and compliance standards.
• Prepare reports and performance analysis as required by management.

Skills

Airfreight operations

Vendor management

Leadership

Team management

Negotiation

Problem-solving

Detail-oriented

Decision-making under pressure

Education

Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field

Tools

CargoWise

SAP

Job description

PridePRO is recruiting on behalf of its client, a globally established logistics provider, for an Assistant Air Freight Manager in Subang Jaya. You will oversee end-to-end air freight operations, ensure regulatory compliance, and lead a small team to achieve operational excellence and high service quality.

Key duties include coordinating with airlines, customs agents and ground handlers, preparing shipping documents, negotiating rates, monitoring KPIs, controlling costs, and maintaining strong