(GL) Key Account Manager

Infomina; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Infomina is seeking a Key Account Manager to own relationships with real estate agencies, banks and lenders, driving adoption of the payment gateway and related analytics. You’ll combine sector knowledge with strong relationship skills to expand and retain key clients.

In a startup environment, you’ll be resourceful, adaptable and comfortable navigating ambiguity while delivering measurable results across onboarding, training, and ongoing client success initiatives.

Qualifications

• Experience in B2B sales/account management, ideally serving banks, non-bank lenders, or fintechs.
• Strong grasp of collateral lending and regulatory requirements.
• Proven ability to engage credit, business and risk teams with credibility.
• Startup mindset: proactive, scrappy, and comfortable with minimal structure.

Responsibilities

• Act as the trusted advisor for assigned banks and non-bank lenders.
• Build deep, multi-stakeholder relationships across credit, risk, and business teams.
• Ensure client success through onboarding, training, and continuous support.
• Own the end-to-end account lifecycle: from growth strategy to upselling and renewal.
• Identify cross-sell and upsell opportunities (e.g., regulatory modules, stress testing, market data services).
• Collaborate with legal and finance teams to negotiate pricing and contract terms.
• Achieve revenue and retention targets within your client portfolio.
• Track account performance metrics, usage trends, and client feedback to inform strategic action.
• Stay abreast of key real estate credit, lending, and risk regulatory developments (e.g., Basel III, IFRS 9).
• Analyze client needs and market trends to inform product and service enhancements.
• Work closely with product teams to translate client feedback into product improvements.
• Contribute to scalable processes and playbooks for onboarding, success tracking, and renewals.

Skills

B2B sales

Account management

Relationship building

Startup mindset

Job description

As a Key Account Manager, you’ll own relationships with real estate agencies, banks and lenders, ensuring they utilise our payment gateway, to track payments, and leverage valuation and risk analytics to optimize lending decisions. You’ll combine your understanding of real estate agencies, and banks with relationship-building skills to drive adoption, retention, and expansion.

This is a hands-on role for someone who thrives in a startup—resourceful, adaptable, and able to navigate ambiguity while delivering results.

Key Responsibilities

Client Relationship Management

• Act as the trusted advisor for assigned banks and non-bank lenders.
• Build deep, multi-stakeholder relationships across credit, risk, and business teams.
• Ensure client success through proactive engagement, onboarding, training, and continuous support.

Account Expansion & Retention

• Own the end-to-end account lifecycle: from growth strategy to upselling and renewal.
• Identify cross-sell and upsell opportunities (e.g., regulatory modules, stress testing, market data services).
• Collaborate with legal and finance teams to negotiate pricing and contract terms.

Commercial Ownership

• Achieve revenue and retention targets within your client portfolio.
• Track account performance metrics, usage trends, and client feedback to inform strategic action.

Industry and Product Insight

• Stay abreast of key real estate credit, lending, and risk regulatory developments (e.g., Basel III, IFRS 9).
• Analyze client needs and market trends to inform product and service enhancements.

Internal Collaboration

• Work closely with product teams to translate client feedback into product improvements.
• Contribute to scalable processes and playbooks for onboarding, success tracking, and renewals.

Responsibilities

• Experience in B2B sales/account management, ideally serving banks, non-bank lenders, or fintechs.
• Strong grasp of collateral lending and regulatory requirements.
• Proven ability to engage credit, business and risk teams with credibility.
• Startup mindset: proactive, scrappy, and comfortable with minimal structure