General Manager - Novotel Kuala Lumpur City Centre

Accor; Kuala Lumpur; On-site; MYR 650,000 - 900,000; Full time

Benefits offered by this job

Employee benefit card

Learning programs

Growth opportunities

ESG activities

Job summary

Accor is seeking a General Manager for the Novotel Kuala Lumpur City Centre to lead hotel operations, drive profitability, and maximise guest satisfaction. The role requires a global hospitality mindset with a focus on delivering premium service and strong commercial performance.

You will oversee departments such as rooms, sales, marketing, digital initiatives, e-commerce, and F&B while fostering a collaborative team culture and aligned with Accor's values.

Qualifications

• 3+ years GM experience in premium/midscale hotel.
• Leadership style enabling collaboration.
• Knowledge in rooms, sales & marketing, digital marketing, e-commerce, and F&B.

Responsibilities

• Manage hotel operations to maximize profitability and ensure superior guest experience.
• Identify and implement strategic actions attracting domestic and international travelers.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture meeting stakeholders' objectives: guests, employees, owners, and Accor.

Skills

Operations leadership

Hotel management

Sales & marketing

Digital marketing

E-commerce

F&B knowledge

English fluency

Mandarin (advantage)

Job description

General Manager - Novotel Kuala Lumpur City Centre

• Full-time
• Job Type: Permanent

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswelasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

• Manage hotel operations tomaximize profitability and toensure superior guest experience.
• Identify and implement strategic actions that both attract domestic and international travelers.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor
• A minimum of 3 years of experience as a General Manager in a premium or midscale hotel is required, preferably in Asia.
• Able to drive a dynamic team with enabling and collaborative leadership style.
• Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services.
• Fluency in English is required. Able to converse in Mandarin is an advantage.

What is in it for you:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.

Our culture of inclusion welcomes everyone regardless of race, gender and background.