GENERAL MANAGER

BRITANNIA SECURITY SDN BHD; Puchong; On-site; MYR 120,000 - 180,000; Full time

Job summary

BRITANNIA SECURITY SDN BHD is seeking a senior security operations leader to oversee daily security operations, deploy the workforce, and manage contracts. You will develop and implement policies, ensure compliance, and liaison with key clients to ensure satisfaction.

You will mentor staff, build training programs, and drive service improvements while controlling budgets. The role requires strong leadership, risk management, and the ability to analyze performance data to drive actions and

Responsibilities

• Oversee daily security operations and workforce deployment
• Develop and implement operational policies and procedures
• Ensure adherence to safety, security, and compliance standards
• Act as primary contact for key clients and manage relationships
• Conduct regular client meetings to assess service quality
• Collaborate with sales to develop new service offerings and improve retention
• Lead, mentor, and manage security personnel and supervisors
• Develop training programs to align staff with company standards
• Foster a culture of excellence, accountability, and safety
• Develop and manage the budget, monitor costs and resources
• Analyze financial and performance data and present reports to management
• Ensure compliance with local, state, and federal security regulations
• Implement risk management strategies to mitigate risks
• Manage incidents and report as required

Skills

Team leadership

Budget management

Policy development

Client relationship management

Training program development

Risk management

Operations management

Job description

Oversee daily security operations, including workforce deployment, resource allocation, and contract management.

Develop and implement operational policies, procedures, and best practices to ensure high service standards.

Ensure adherence to safety, security, and compliance standards across all sites.

Act as the primary point of contact for key clients, managing relationships, addressing concerns, and ensuring satisfaction.

Conduct regular client meetings to assess service quality and identify areas for improvement.

Collaborate with the sales team to develop new service offerings and enhance client retention.

Lead, mentor, and manage a team of security personnel, supervisors, and managers.

Develop training programs to ensure staff are well-prepared, professional, and aligned with company standards.

Foster a culture of excellence, accountability, and safety among the team.

Develop and manage the company's budget, ensuring efficient use of resources and controlling costs.

Analyze financial reports, operational data, and performance metrics to identify areas for improvement.

Prepare and present monthly, quarterly, and annual financial reports to senior management.

Ensure company compliance with local, state, and federal security regulations.

Implement risk management strategies to mitigate operational risks and enhance overall security effectiveness.

Manage and respond to incidents, ensuring all situations are resolved efficiently and reported as required.