Hybrid Claims Operations Executive - General Insurance

Marsh; Kuala Lumpur; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh in Kuala Lumpur is seeking a Claims Operations Executive for General Insurance (supporting Hong Kong). The role operates in a hybrid setup with at least three days per week in the office.

You will handle end-to-end claims processing within set turnaround times and interact with insurers and clients to ensure accurate settlements. The ideal candidate has a bachelor’s degree and 1–3 years in claims processing, strong English, and the ability to read/write Chinese, plus proficient MS Office

Qualifications

• Bachelor's Degree in any field.
• 1-3 years experience in claims processing/claims handling.
• Good command in speaking and writing English.
• Ability to read and write in Traditional/Simplified Chinese.
• High Proficiency in using MS Office applications.
• Good communication and interpersonal skills.

Responsibilities

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
• Assist in determination of claim liabilities, value, and service provider fees with low financial authority.
• Ensure computed claims settlements and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare monthly claims statistics and update documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in projects to improve efficiency and productivity of the department.

Skills

Claims processing

English

Chinese (reading/writing)

MS Office

Communication

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Marsh in Kuala Lumpur is seeking a Claims Operations Executive for General Insurance (supporting Hong Kong). The role operates in a hybrid setup with at least three days per week in the office.

You will handle end-to-end claims processing within set turnaround times and interact with insurers and clients to ensure accurate settlements. The ideal candidate has a bachelor’s degree and 1–3 years in claims processing, strong English, and the ability to read/write Chinese, plus proficient MS Office