GDO Outreach Specialist

Cognizant; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Cognizant in Kuala Lumpur, Malaysia is seeking a GDO Outreach Specialist to research and reach government and non-government entities. You will gather geographic data for Maps via the Geo Data Upload tool, leveraging your business development and relationship-building skills.

The role focuses on data quality, partner communications, and coordinating with internal teams to ensure timely submissions and accurate basemap data.

Qualifications

• Experience in B2B partnerships and sales.
• Experience in digital/technology companies with tech products.
• Expertise in Salesforce.com and Google Drive.
• Knowledge of Geographic Information System tools.

Responsibilities

• Conduct research in assigned cities across geographies to collate data for Maps.
• Promote the Geo Data Upload tool and engage with partners.
• Liaise with external partners and stakeholders to convey requirements and updates.
• Report partner expectations, data gaps, and outreach insights to the team.
• Manage and track data submissions with internal teams and partners.
• Update planning tools with outreach, submissions, and rejections.
• Document deliverables such as partners contacted and data sources submitted.
• Address partner queries and troubleshoot data-related issues.
• Manage data pipeline from capture to launch schedules.

Skills

Business Development

B2B Partnerships

Customer Service

Tech Company Experience

Salesforce

GIS Tools

Google Drive

Tools

Salesforce.com

Google Drive

GIS Tools

Job description

Job Title:

GDO Outreach Specialist

Location:

Kuala Lumpur, Malaysia

Shift:

9.30am-6.30pm MYT – WFO

Job Description:

GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Maps through Clients’ Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Client.

Core Competencies:

• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools

Detailed Role & Responsibilities:

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Maps and benefit end users
• Communicate Clients’ geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Client.
• Liaise between external partners and stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize Clients’ and non-client owned tool to engage with new Partners and track communications

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.