Gaming Support Specialist: Elevate Player Experience

Transcosmos; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a Gaming Support Specialist for the AUNZ market who can join immediately. The role focuses on assisting players with gameplay inquiries, account issues, purchases, and technical concerns to ensure a positive player experience.

You will handle inquiries through multiple channels, follow established processes, and document all interactions while collaborating with the game ops team to drive improvements.

Qualifications

• Customer service experience or aptitude.
• Interest in mobile gaming and strategy/simulation games.
• Ability to assist players with gameplay questions and account issues.

Responsibilities

• Respond to player inquiries via chat, email, or in-game support.
• Assist with account access, purchases, rewards, and gameplay concerns.
• Provide basic troubleshooting for technical issues.
• Escalate complex cases to technical or game operations teams.
• Record interactions and resolutions clearly and accurately.
• Identify recurring issues and report them for improvements.

Skills

Customer service

Mobile gaming

Game knowledge

Troubleshooting

Job description

Jora Malaysia is seeking a Gaming Support Specialist for the AUNZ market who can join immediately. The role focuses on assisting players with gameplay inquiries, account issues, purchases, and technical concerns to ensure a positive player experience.

You will handle inquiries through multiple channels, follow established processes, and document all interactions while collaborating with the game ops team to drive improvements.