Global Gaming Player Support Agent

Transcosmos

Kuala Lumpur

On-site

MYR 39,000 - 45,000

Full time

2 days ago

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Job summary

Transcosmos Malaysia is seeking a Customer Service Agent for our gaming project intake in September. You will assist players with gameplay-related inquiries, account issues, purchases and technical concerns, ensuring a positive player experience.

The role requires 1–2 years of customer service experience, strong English communication, and a passion for mobile gaming. Shift rotation may apply; opportunities to learn and grow within a fast-paced game support team.

Qualifications

Diploma or Bachelor's Degree in any field, or SPM qualifications with relevant customer service experience.
Minimum 1–2 years of customer service experience, preferably in gaming or tech.
1–2 years of hands-on mobile gaming experience, especially SLG games is a plus.
Strong verbal and written English communication skills.

Responsibilities

Respond to player enquiries through channels such as email, live chat or in-game support.
Assist players with account access, gameplay, purchases and account issues.
Guide players through basic troubleshooting steps for technical issues.
Record and maintain details of player interactions and resolutions.
Identify recurring concerns and report to relevant teams.
Keep up to date with game features, events and support procedures.