GAA Security Administrator

Abbott Laboratories; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Abbott Malaysia is seeking an IT Access Administrator to manage end-user access provisioning, recertification, and de-provisioning across Abbott Global IS systems. You will provide email and phone support, resolve access-related incidents, and ensure requests are processed within SLA.

The role requires a Bachelor's degree in computer science or related field and at least 2 years of experience in AD/Exchange or application account administration, with the ability to work in a matrixed, global

Qualifications

• Bachelor’s degree in computer science or related experience.
• Minimum 2 years of experience.
• Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration.
• Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure.
• Ability to establish trust and credibility at all levels of the organization.
• Experience working in a broader enterprise/cross division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for day-to-day support and administration of security components of Abbott Global IS systems.
• Provides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts requested by customers via request forms within SLA
• Ensure that ITSM incident and service request tickets are responded to and resolved within SLA
• Serve as escalation point within Administrator teams for requests issues of greater complexity

Skills

Access control

User support

Incident handling

Education

Bachelor’s degree in computer science or related experience

Tools

Active Directory

Microsoft Exchange

Application Account Administration

Job description

JOB DESCRIPTION

A Global IT Support Organization, delivering enterprise services that comprise of end-to-end lifecycle of IT identity and access provisioning and a single request process that enables end-users to utilize roles aligned to their job on the day the access is required for use, recertified as required, fully auditable and revoked if access is no longer required

ACCOUNTABILITY AND SCOPE

• Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA)
• Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels.

Primary Job Function

• The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis.
• Fulfil approved requests for access, recertification per user request and Abbott security policies.
• Deliver day to day support and administration of security components of Abbott Global IS systems:
  • Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA.
  • Provide support (by e-mail and telephone) to end users to resolve access control incidents.
  • Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these.
  • Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money).
  • Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems
  • Assists in re-certification efforts
  • Possibly consignation support services or standby services.

Core Job Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for day-to-day support and administration of security components of Abbott Global IS systems.
• Provides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts requested by customers via request forms within SLA
• Ensure that ITSM incident and service request tickets are responded to and resolved within SLA
• Serve as escalation point within Administrator teams for requests issues of greater complexity

Education and Experience

• Bachelor’s degree in computer science or related experience
• Minimum 2 years of experience
• Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration
• Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure
• Ability to establish trust and credibility at all levels of the organization.
• Experience working in a broader enterprise/cross division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Business Relationship Management DIVISION: BTS Business Technology Services LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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