Future Skills Framework Programme Lead

Asian Institute of Chartered Bankers (AICB); Kuala Lumpur; Presencial; MYR 90.000 - 140.000; Jornada completa

Descripción de la vacante

Asian Institute of Chartered Bankers (AICB) is seeking a seasoned professional to lead FSF Xcel product ownership and service delivery in Malaysia. The role focuses on ensuring reliable platform performance, driving customer value, and overseeing onboarding for subscriber institutions.

You will drive continuous improvement, governance and reporting while collaborating with learning leaders, HR teams and external partners to sustain growth and impact.

Formación

• Bachelor's degree in a relevant field and project management certification are desirable.
• Experience in customer relationship management and stakeholder engagement is preferred.
• Experience in governance, reporting and operations management is expected.

Responsabilidades

• Lead day-to-day management, administration and enhancement of FSF Xcel.
• Ensure system functionality and service quality meet stakeholder requirements.
• Identify product improvements and implement approved enhancements.
• Monitor performance indicators and optimise user experience.
• Maximise customer adoption, utilisation and satisfaction through engagement.
• Develop relationships with subscribers and oversee onboarding for new institutions.
• Support acquisition, renewal and retention strategies for commercial growth.
• Provide regular analytics and reporting to support decision-making.
• Ensure governance, budgeting, contracts and supplier management are effective.
• Coordinate with learning leaders, HR leaders and transformation teams.

Educación

Bachelor's Degree in Business Administration, Finance, HR, Info. Systems or related field

Project management certification (PMP, PRINCE2, Agile or equivalent)

Descripción del empleo

Asian Institute of Chartered Bankers (AICB) is seeking a seasoned professional to lead FSF Xcel product ownership and service delivery in Malaysia. The role focuses on ensuring reliable platform performance, driving customer value, and overseeing onboarding for subscriber institutions.

You will drive continuous improvement, governance and reporting while collaborating with learning leaders, HR teams and external partners to sustain growth and impact.