Future Leadership Leader- Quality Assurance

McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Free meal

Bonus 4 times a year

Insurance coverage Medical

Job summary

McDonald’s Malaysia- Gerbang Alaf Restaurants Sdn Bhd is seeking an experienced Quality Assurance leader to manage food safety, quality, and supplier compliance across the supply chain. You will ensure products, equipment, and procedures meet McDonald’s standards and local regulations.

Responsibilities include audits, supplier development, new product support, and managing customer complaints. You will drive continuous quality improvements and collaborate with cross-functional teams to support

Qualifications

• 3–5 years of Quality Assurance experience in the food industry.
• Strong knowledge of food safety systems, quality management standards, and food regulations.
• Experience in supplier quality management, audits, compliance programs, and supplier development.

Responsibilities

• Manage food safety, quality assurance, and supplier compliance programs.
• Lead supplier management activities, including audits, compliance monitoring, and supplier development initiatives.
• Support new product commercialization, menu development, and product specification management.
• Drive restaurant food safety compliance and continuous quality improvement initiatives.
• Manage customer complaints, non-conformance investigations, and crisis situations.
• Collaborate with cross-functional teams to deliver supply chain solutions and achieve business objectives.
• Promote continuous improvement, operational excellence, and regulatory compliance across the business

Skills

Quality Assurance

Food safety

Supplier management

Audits

Project management

Communication

Job description

Future Leadership Leader- Quality Assurance

We are seeking an experienced Quality Assurance professional to manage food safety, quality, and supplier compliance programs across the supply chain. This role is responsible for ensuring products, equipment, and operational procedures comply with McDonald's corporate standards and local regulatory requirements.

Key Responsibilities

Manage food safety, quality assurance, and supplier compliance programs.

Lead supplier management activities, including audits, compliance monitoring, and supplier development initiatives.

Support new product commercialization, menu development, and product specification management.

Drive restaurant food safety compliance and continuous quality improvement initiatives.

Manage customer complaints, non-conformance investigations, and crisis situations.

Collaborate with cross-functional teams to deliver supply chain solutions and achieve business objectives.

Promote continuous improvement, operational excellence, and regulatory compliance across the business

Key Requirements

Minimum 3 to 5 years of Quality Assurance experience in the food industry.

Strong knowledge of food safety systems, quality management standards, and food regulations.

Experience in supplier quality management, audits, compliance programs, and supplier development.

Experience in developing and maintaining food safety documentation, quality systems, and product specifications.

Strong project management, planning, and organizational skills.

Excellent communication and stakeholder management abilities.

Able to work effectively with cross-functional teams.

Able to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Self-motivated, detail-oriented, and proactive in driving continuous improvement.

Good analytical & strong problem-solving skills.

Ability to manage quality and food safety risks in a complex supply chain environment.

Strong learning agility and willingness to take up new challenges.

Perks and benefits

• Free meal


• Bonus 4 times a year


• Insurance coverage Medical

At McDonald’s®, our mission is to become our People’s favourite way and place to work.

Our People are our ambassadors, representing the promise behind the brand. As a leading global employer, we provide rewarding career opportunities to help our People fulfill their potential.

McDonald’s® Malaysia has been recognized with a number of HR awards including the prestigious Aon Hewitt Best Employers in Malaysia. This is a testament to our commitment in providing a great place to work. Join us and embark on an exciting career journey.

McDonald’s® named Best Employer in Malaysia for the 3rd time

McDonald’s®, the world’s leading foodservice retailer has again proven that they are not ‘a burger business serving people, but they are a people business serving burgers’, as they were one of the eight companies that was accorded the Best Employer in Malaysia award by the global HR consulting firm, Aon Hewitt in its Best

Employers - Malaysia 2013 Study.

This is the third win from McDonald’s® Malaysia after receiving the same award in 2009 and 2011, which is a glowing testament to its ‘people-first’ commitment. This year, the company was also the proud recipient of a Special Recognition Award - Best Employer for Gen-Y Malaysia 2013, which acknowledge the organisation’s exemplary practices in engaging this major segment of their workforce.

‘Malaysians Serving Malaysians’

"Take care of our people and the business will take care of itself", were the words of wisdom spoken by McDonald’s® founder, Ray Kroc. To this day, McDonald’s® views this golden saying as their guiding principle in keeping the shine on the golden arches. They believe that when their employees are happy, they will in turn be inspired to make their customers happy. As a global brand that is locally operated with nearly 12,0000 Malaysian employees at 250 McDonald’s® restaurants serving more than 13,000 customers a month, it is no surprise that McDonald’s® people positioning of a caring team that proudly serves is keenly reflected in its ‘Malaysians serving Malaysians’ philosophy. It is this sense of solidarity amongst its workforce combined with a positive service attitude, which is ingrained in its people culture that has contributed to McDonald’s® ranking as a Best Employer in Malaysia.

Favourite Way and Place to Work

McDonald’s® ultimate vision is to be its people’s favourite way and place to work. As they journey towards this destination, the company focuses on making McDonald’s® a good place to work by treating its people right and making their lives better. These key initiatives also work hand-in-hand in helping the company attract, retain and develop its talents, which are critical elements in achieving the organization’s growth target of 300 restaurants by 2014 and 500 restaurants by 2020 in Malaysia. This robust expansion plan also translates into the creation of approximately 13,500 new jobs in the next 8 years. As McDonald’s® forges ahead in achieving its business goals while staying true to its standing as a Best Employer, thousands of Malaysian may rest assured that a bright career prospect with the world’s number one Quick Service Restaurant chain is theirs for the taking.

Philosophy of Training at McDonald's®

We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's® training system is providing training when and where it is needed. Through effective training, team members at McDonald's® can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's® training provides life skills that may be useful in many different situations.

"To be our peopleTo be our people's favourite way & place to work's favourite way & place to work"

At McDonald’s®, our mission is to become our People’s favourite way and place to work.

Our People are our ambassadors, representing the promise behind the brand. As a leading global employer, we provide rewarding career opportunities to help our People fulfill their potential.

McDonald’s® Malaysia has been recognized with a number of HR awards including the prestigious Aon Hewitt Best Employers in Malaysia. This is a testament to our commitment in providing a great place to work. Join us and embark on an exciting career journey.

McDonald’s® named Best Employer in Malaysia for the 3rd time

McDonald’s®, the world’s leading foodservice retailer has again proven that they are not ‘a burger business serving people, but they are a people business serving burgers’, as they were one of the eight companies that was accorded the Best Employer in Malaysia award by the global HR consulting firm, Aon Hewitt in its Best

Employers - Malaysia 2013 Study.

This is the third win from McDonald’s® Malaysia after receiving the same award in 2009 and 2011, which is a glowing testament to its ‘people-first’ commitment. This year, the company was also the proud recipient of a Special Recognition Award - Best Employer for Gen-Y Malaysia 2013, which acknowledge the organisation’s exemplary practices in engaging this major segment of their workforce.

‘Malaysians Serving Malaysians’

"Take care of our people and the business will take care of itself", were the words of wisdom spoken by McDonald’s® founder, Ray Kroc. To this day, McDonald’s® views this golden saying as their guiding principle in keeping the shine on the golden arches. They believe that when their employees are happy, they will in turn be inspired to make their customers happy. As a global brand that is locally operated with nearly 12,0000 Malaysian employees at 250 McDonald’s® restaurants serving more than 13,000 customers a month, it is no surprise that McDonald’s® people positioning of a caring team that proudly serves is keenly reflected in its ‘Malaysians serving Malaysians’ philosophy. It is this sense of solidarity amongst its workforce combined with a positive service attitude, which is ingrained in its people culture that has contributed to McDonald’s® ranking as a Best Employer in Malaysia.

Favourite Way and Place to Work

McDonald’s® ultimate vision is to be its people’s favourite way and place to work. As they journey towards this destination, the company focuses on making McDonald’s® a good place to work by treating its people right and making their lives better. These key initiatives also work hand-in-hand in helping the company attract, retain and develop its talents, which are critical elements in achieving the organization’s growth target of 300 restaurants by 2014 and 500 restaurants by 2020 in Malaysia. This robust expansion plan also translates into the creation of approximately 13,500 new jobs in the next 8 years. As McDonald’s® forges ahead in achieving its business goals while staying true to its standing as a Best Employer, thousands of Malaysian may rest assured that a bright career prospect with the world’s number one Quick Service Restaurant chain is theirs for the taking.

Philosophy of Training at McDonald's®

We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's® training system is providing training when and where it is needed. Through effective training, team members at McDonald's® can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's® training provides life skills that may be useful in many different situations.

"To be our peopleTo be our people's favourite way & place to work's favourite way & place to work"