Senior Associate / Assistant Manager – Data Solution Engineering

McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 210,000; Full time

Job description

Senior Associate / Assistant Manager – Data Solution Engineering

We are looking for a highly motivated Senior Associate / Assistant Manager, Data Solution Engineering to join the Data Analytics & Business Insights team supporting the Singapore market.

The role is responsible for developing and maintaining data, application and digital solutions that enable business operations, automation and data-driven decision making. The candidate will work across application development, data engineering, system integration, data warehousing, automation and business intelligence to deliver reliable and scalable solutions for the business.

The role will work closely with the Manager, Demand Management & Process Excellence to translate prioritized business requirements into effective technical solutions. The candidate is expected to be hands‑on, proactive and solution‑oriented, with strong technical and analytical capabilities and the ability to work effectively with both technical and non‑technical stakeholders.

Key Responsibilities

• Design, develop and maintain data pipelines and ETL/ELT processes to support business reporting and analytics.
• Develop automated data extraction and integration processes from APIs, SFTP, SQL databases and external systems.
• Integrate data from multiple sources into centralized data platforms and data warehouse environments.
• Ensure data is processed accurately, consistently and within agreed timelines.
• Monitor data pipelines and proactively identify and resolve integration, processing and data quality issues.
• Perform data validation, reconciliation and transformation to ensure data accuracy and reliability.
• Optimize data pipelines and data workflows for improved performance, scalability and maintainability.

2. Application & Digital Solution Development

• Develop, enhance and maintain internal web applications, digital platforms and business solutions.
• Translate business requirements into appropriate technical solutions and application designs.
• Develop new features, system enhancements and integrations based on approved business requirements.
• Troubleshoot application issues, bugs and performance-related problems.
• Monitor application availability, performance and stability.
• Support system upgrades, enhancements and deployment activities.
• Maintain appropriate technical documentation, system specifications and development standards.
• Ensure applications are secure, user‑friendly and aligned with business requirements.

3. Automation & Process Digitalization

• Identify opportunities to automate repetitive and manual business processes through technology and data solutions.
• Design and implement automation solutions to improve operational efficiency, data availability and reporting timeliness.
• Integrate applications, data sources and business processes to improve end‑to‑end workflows.
• Evaluate and adopt appropriate technologies to improve business capabilities and productivity.
• Monitor and continuously improve existing automation solutions.
• Work with business stakeholders to measure the effectiveness and benefits of implemented automation initiatives.

4. Solution Delivery & Project Management

• Work closely with the Manager, Demand Management & Process Excellence to deliver prioritised projects and initiatives.
• Support project planning, technical estimation, delivery timelines and resource requirements.
• Manage assigned technical deliverables from requirements and solution design through development, testing, deployment and post‑implementation support.
• Coordinate technical activities across Data Engineering, Business Intelligence, IT, business stakeholders and external technology partners.
• Monitor project progress, technical risks, issues and dependencies.
• Ensure solutions are delivered within agreed scope, timeline and quality standards.
• Support user acceptance testing, deployment and post‑implementation activities.

5. Stakeholder Management & Technical Support

• Work closely with business stakeholders to understand technical requirements, business objectives and expected outcomes.
• Act as a technical liaison between business users, Data & Analytics teams, IT and external vendors.
• Provide technical guidance and support to business users and internal teams.
• Translate technical concepts and system limitations into clear and understandable business language.
• Troubleshoot and resolve application, data pipeline, integration and reporting issues.
• Provide timely technical support and ensure appropriate communication with stakeholders.
• Develop and maintain technical and process documentation to support knowledge sharing and continuity.

6. Data Governance, Security & Continuous Improvement

• Ensure data and digital solutions comply with agreed data governance, security and technology standards.
• Support appropriate data access, security and confidentiality controls.
• Maintain data integrity and quality across integrated systems and reporting platforms.
• Ensure appropriate documentation of data sources, data flows, transformation logic and technical processes.
• Identify opportunities to improve system performance, data quality, scalability and operational efficiency.
• Stay updated on emerging data, cloud, automation and technology capabilities that can provide business value.

Required Qualifications & Experience

• Bachelor’s degree in computer science, Information Technology, Software Engineering, Data Engineering, Data Analytics or a related discipline.
• 4–8 years of relevant experience in data engineering, application development, business intelligence, system integration or related fields.
• Strong hands‑on experience in SQL, relational databases, ETL/ELT and data pipeline development.
• Experience developing and managing integrations using APIs, SFTP, databases and external systems.
• Good understanding of data warehouse architecture, data modelling and data integration concepts.
• Experience in application/web development, system enhancement and application maintenance.
• Experience with automation and workflow technologies is an advantage.
• Experience with cloud platforms such as Microsoft Azure, Microsoft Fabric, AWS or GCP is an advantage.
• Strong analytical, troubleshooting and problem‑solving skills.
• Good project management and stakeholder management skills.
• Ability to manage multiple priorities and deliver solutions within agreed timelines.
• Strong communication skills with the ability to work effectively with technical and non‑technical stakeholders.
• Willing and able to travel twice per quarter as when required

Skills

• Application & Solution Development
• API & SFTP Integration
• Data Warehouse & Data Pipeline
• System Troubleshooting & Support
• Data Quality & Governance
• Project & Delivery Management
• Analytical & Problem‑Solving Skills
• Stakeholder Management
• Proactive and Solution‑Oriented Mindset

Perks and benefits

• Free meal
• Bonus 4 times a year
• Insurance coverag Medical

At McDonald’s®, our mission is to become our People’s favourite way and place to work.

Our People are our ambassadors, representing the promise behind the brand. As a leading global employer, we provide rewarding career opportunities to help our People fulfill their potential.

McDonald’s® Malaysia has been recognized with a number of HR awards including the prestigious Aon Hewitt Best Employers in Malaysia. This is a testament to our commitment in providing a great place to work. Join us and embark on an exciting career journey.

McDonald’s® named Best Employer in Malaysia for the 3rd time

McDonald’s®, the world’s leading foodservice retailer has again proven that they are not ‘a burger business serving people, but they are a people business serving burgers’, as they were one of the eight companies that was accorded the Best Employer in Malaysia award by the global HR consulting firm, Aon Hewitt in its Best

Employers - Malaysia 2013 Study.

This is the third win from McDonald’s® Malaysia after receiving the same award in 2009 and 2011, which is a glowing testament to its ‘people-first’ commitment. This year, the company was also the proud recipient of a Special Recognition Award - Best Employer for Gen-Y Malaysia 2013, which acknowledge the organisation’s exemplary practices in engaging this major segment of their workforce.

‘Malaysians Serving Malaysians’

“Take care of our people and the business will take care of itself”, were the words of wisdom spoken by McDonald’s® founder, Ray Kroc. To this day, McDonald’s® views this golden saying as their guiding principle in keeping the shine on the golden arches. They believe that when their employees are happy, they will in turn be inspired to make their customers happy. As a global brand that is locally operated with nearly 12,0000 Malaysian employees at 250 McDonald’s® restaurants serving more than 13,000 customers a month, it is no surprise that McDonald’s® people positioning of a caring team that proudly serves is keenly reflected in its ‘Malaysians serving Malaysians’ philosophy. It is this sense of solidarity amongst its workforce combined with a positive service attitude, which is ingrained in its people culture that has contributed to McDonald’s® ranking as a Best Employer in Malaysia.

Favourite Way and Place to Work

McDonald’s® ultimate vision is to be its people’s favourite way and place to work. As they journey towards this destination, the company focuses on making McDonald’s® a good place to work by treating its people right and making their lives better. These key initiatives also work hand‑in‑hand in helping the company attract, retain and develop its talents, which are critical elements in achieving the organization’s growth target of 300 restaurants by 2014 and 500 restaurants by 2020 in Malaysia. This robust expansion plan also translates into the creation of approximately 13,500 new jobs in the next 8 years. As McDonald’s® forges ahead in achieving its business goals while staying true to its standing as a Best Employer, thousands of Malaysian may rest assured that a bright career prospect with the world’s number one Quick Service Restaurant chain is theirs for the taking.

Philosophy of Training at McDonald's®

We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's® training system is providing training when and where it is needed. Through effective training, team members at McDonald's® can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's® training provides life skills that may be useful in many different situations.

“To be our peopleTo be our people's favourite way & place to work's favourite way & place to work”