Fulfillment Operations Lead - Fast-Paced Warehouse

DKSH; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia is seeking an Order Fulfilment Supervisor to oversee daily picking operations, ensuring accurate, timely, and efficient order fulfilment while meeting service levels and quality targets. The role manages picking resources, monitors workflow, and coordinates with replenishment, inventory, outbound, and warehouse support teams.

You will optimize labour planning, monitor progress, and drive improvements in picking accuracy, productivity, and space utilization within a fast-paced

Qualifications

• Minimum 3 to 5 years of relevant working experience in warehouse operations, with at least 1 to 2 years in a supervisory role related to picking, fulfilment, or outbound execution.
• Experience in FMCG, retail distribution, consumer goods, or contract logistics operations is preferred.
• Hands-on experience in manpower planning, workflow monitoring, and shift execution in a fast-paced warehouse setting.
• Familiarity with warehouse management systems and related technologies (WMS, RF devices, SAP) is an advantage.

Responsibilities

• Supervise daily picking activities to ensure all orders are fulfilled accurately and on time.
• Plan and allocate manpower based on order volume, wave release, priority orders, and operational workload.
• Monitor picking progress throughout the shift and take timely action to resolve delays, shortfalls, and workflow bottlenecks.
• Ensure orders are picked in accordance with system instructions, FIFO or FEFO requirements, location discipline, and customer-specific handling standards.
• Coordinate closely with replenishment, inventory, outbound, and system support teams to maintain uninterrupted picking flow.
• Review order priorities and adjust task deployment to support urgent orders, service commitments, and cut-off timelines.
• Ensure proper product handling during picking to prevent damage, errors, and non-compliance with operational requirements.
• Monitor picking accuracy, productivity, and order completion status, and drive corrective actions where performance gaps are identified.
• Investigate picking discrepancies, stock issues, location errors, and process deviations, and ensure timely resolution.
• Maintain proper housekeeping, safety, and operational discipline within the picking area.
• Ensure all picking documentation, system transactions, and status updates are completed accurately and on time.
• Support continuous improvement initiatives to improve picking efficiency, accuracy, space utilization, and labour productivity.

Skills

Supervisory experience

Manpower planning

Workflow monitoring

Shift execution

Picking operations

Inventory coordination

Quality compliance

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration, or related field

Tools

WMS

RF devices

SAP

Job description

DKSH Malaysia is seeking an Order Fulfilment Supervisor to oversee daily picking operations, ensuring accurate, timely, and efficient order fulfilment while meeting service levels and quality targets. The role manages picking resources, monitors workflow, and coordinates with replenishment, inventory, outbound, and warehouse support teams.

You will optimize labour planning, monitor progress, and drive improvements in picking accuracy, productivity, and space utilization within a fast-paced