Fulfillment Analytics Lead

zalora; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

ZALORA in Kuala Lumpur seeks an analytical and process-oriented Data Analytics Lead to oversee collection, analysis, and reporting of fulfillment data across MY, PH & ID. You will guide a team, ensure data quality, and drive data-driven decisions to improve operational efficiency regionally.

The role requires strong BI, Looker, SQL skills and a passion for continuous process improvement within a fast-paced e-commerce setting.

Qualifications

• Bachelor's degree in BI, Data Science, IS, CS or related field.
• 3–5 years’ experience in data analytics or BI.
• 1–2 years’ experience in process improvement or PM in ecommerce/logistics.

Responsibilities

• Partner with Data Science to resolve data quality and define KPI metrics.
• Define business problems and propose data-driven solutions.
• Maintain channels for stakeholder data requests and dashboards.
• Review requests, assess scope, set priorities, and communicate timelines.
• Coach team members in technical skills and business knowledge.
• Lead data-driven culture and automate metrics in Looker.

Skills

Looker

SQL

Excel

Python

R

BI tools

Interpersonal skills

Education

Bachelor’s degree in Analytics

Tools

Looker

SQL tooling

Excel

Python

R

Warehouse Management Systems

Job description

ZALORA in Kuala Lumpur seeks an analytical and process-oriented Data Analytics Lead to oversee collection, analysis, and reporting of fulfillment data across MY, PH & ID. You will guide a team, ensure data quality, and drive data-driven decisions to improve operational efficiency regionally.

The role requires strong BI, Looker, SQL skills and a passion for continuous process improvement within a fast-paced e-commerce setting.