Frontline Banking Service & Growth Specialist

AFFIN Group; Bintulu; On-site; MYR 30,000 - 42,000; Full time

Job summary

AFFIN Group is seeking a customer service-focused professional to provide frontline and back-office support at our branch. You will help drive customer satisfaction, handle inquiries, and ensure compliance with bank policies while supporting product cross-selling initiatives.

You will participate in daily branch operations, maintain accurate cash handling, and contribute to service level targets. This role emphasizes teamwork, CSR participation, and commitment to AFFINBANK's standards across the

Qualifications

• Provide frontline service to customers.
• Adhere to internal policies and SLA.
• Handle back office tasks and customer support.
• Promote branch products through cross-selling.

Responsibilities

• Take pro-active actions to prevent fraud and losses.
• Assist in deposit growth by soliciting new accounts.
• Support branch cost control as per approved budget.
• Perform daily branch activities per internal policies and regulatory requirements.
• Ensure accurate cash handling with Mid Day and End of Day balancing.

Job description

AFFIN Group is seeking a customer service-focused professional to provide frontline and back-office support at our branch. You will help drive customer satisfaction, handle inquiries, and ensure compliance with bank policies while supporting product cross-selling initiatives.

You will participate in daily branch operations, maintain accurate cash handling, and contribute to service level targets. This role emphasizes teamwork, CSR participation, and commitment to AFFINBANK's standards across the