Frontline Banking Associate — Service, Compliance & Growth

Affin Pheim; Malaysia; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

AFFINBANK invites applications for a Customer Service Representative to deliver efficient frontline banking services and operational support in line with internal policies and regulatory requirements.

You will handle customer inquiries, process transactions accurately, and proactively promote deposits, investments, bancassurance, and related products to support branch growth. Fresh graduates are encouraged to apply and MS Office skills are essential.

Qualifications

• Diploma in Business, Finance, Banking or related discipline.
• Fresh graduates welcome; banking experience is an advantage.
• Strong interpersonal and communication skills.
• Customer-oriented with good service mindset.
• Detail-oriented with high level of accuracy and integrity.
• Able to work independently and in a team.

Responsibilities

• Provide frontline banking services and cross-sell products.
• Handle customer inquiries and complaints in line with SLA.
• Ensure accurate transaction processing and compliance.
• Assist in cash handling and daily balancing.
• Support monthly reporting and back-office tasks.

Skills

Interpersonal communication

Customer service

Attention to detail

MS Office proficiency

Education

Diploma in Business/Finance/Banking

Tools

Microsoft Office

Job description

AFFINBANK invites applications for a Customer Service Representative to deliver efficient frontline banking services and operational support in line with internal policies and regulatory requirements.

You will handle customer inquiries, process transactions accurately, and proactively promote deposits, investments, bancassurance, and related products to support branch growth. Fresh graduates are encouraged to apply and MS Office skills are essential.