Front Office Supervisor (Hotel - Melaka)

Private Advertiser; Malacca City; On-site; MYR 36,000 - 58,000; Full time

Job summary

Private Advertiser in Melaka seeks a Front Office Supervisor to lead the front desk team, manage check-in/check-out, handle guest inquiries, and allocate rooms.

You will coordinate staff scheduling, streamline workflows, and support the Duty Manager to ensure smooth daily operations and guest satisfaction.

Qualifications

• Relevant certification in a related field.
• Relevant experience in similar role.

Responsibilities

• Act as a shift leader of the front office operation, including check-in and check-out procedures, guest inquiries, and room assignments.
• Monitoring and optimising staff scheduling and workflow to ensure efficient and responsive guest service.
• Assists the Duty Manager in organizing, directing and coordinating the activities of the front office in order to ensure smooth operation and proper administration of the department.

Skills

Front Office Leadership

Shift supervision

Guest services

Room assignments

Job description

Front Office Supervisor (Hotel - Melaka)

Act as a shift leader of the front office operation, including check-in and check-out procedures, guest inquiries, and room assignments.

Monitoring and optimising staff scheduling and workflow to ensure efficient and responsive guest service.

Assists the Duty Manager in organizing, directing and coordinating the activities of the front office in order to ensure smooth operation and proper administration of the department.

Requirements:

Relevant certification in a related field.

Relevant experience in similar role.

Willing to work in Melaka (Portuguese Settlement Area).