Duty Manager (Hotel - Melaka)

Private Advertiser; Malacca City; On-site; MYR 20,000 - 31,000; Full time

Job summary

Private Advertiser is seeking a Front Office Supervisor to oversee daily hotel front office operations in Melaka. The role requires coordinating across departments, handling guest requests, and maintaining high service standards.

Applicants should have relevant certification and experience in a similar role. Successful candidates will lead and develop staff, prepare operational reports, and assist management with daily matters.

Qualifications

• Relevant certification in a related field.
• Experience in managing front office operations is preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Supervise daily hotel front office operations and ensure smooth coordination between departments.
• Handle guest requests, feedback, and complaints professionally and promptly.
• Ensure service standards of front office department.
• Lead and develop staff to maintain efficient front office operations.
• Prepare operational reports and assist management with daily operational matters.

Skills

Front office experience

Guest service

Education

Relevant certification

Job description

Supervise daily hotel front office operations and ensure smooth coordination between departments.

Handle guest requests, feedback, and complaints professionally and promptly.

Ensure service standards of front office department.

Lead and develop staff to maintain efficient front office operations.

Prepare operational reports and assist management with daily operational matters.

Requirements

Relevant certification in a related field.

Relevant experience in similar role.

Applicants must be willing to work in Melaka (Portuguese Settlement Area).