Front Office Supervisor & Guest Experience Leader

V8 Hotel (Viva Bestari Inn Sdn Bhd); Skudai; On-site; MYR 45,000 - 67,000; Full time

Job summary

V8 Hotel, part of Viva Bestari Inn Sdn Bhd, seeks an experienced Front Office Supervisor to assist the Hotel Manager in daily operations. The role oversees Bell/Door staff, Switchboard and Guest Services, ensuring efficient check-in/check-out and a high level of guest satisfaction.

You will work with hotel management to optimize financial performance of the department while modeling professional hospitality and service excellence for staff and guests alike.

Qualifications

• Strong front office leadership and supervision abilities.
• Excellent guest service orientation and communication skills.
• Ability to manage daily front office operations and staff performance.

Responsibilities

• Assists the Hotel Manager in administering front office functions and supervising staff on a daily basis.
• Directs and collaborates with Bell/Door staff, Switchboard and Guest Services/Front Desk to ensure smooth operations.
• Oversees check-in/check-out processes, aiming for guest satisfaction and efficient financial performance.
• Handles complaints and resolves incidents to maintain high service standards.
• Plans and prioritizes tasks, ensuring compliance with front office policies and procedures.

Job description

V8 Hotel, part of Viva Bestari Inn Sdn Bhd, seeks an experienced Front Office Supervisor to assist the Hotel Manager in daily operations. The role oversees Bell/Door staff, Switchboard and Guest Services, ensuring efficient check-in/check-out and a high level of guest satisfaction.

You will work with hotel management to optimize financial performance of the department while modeling professional hospitality and service excellence for staff and guests alike.