Assistant Front Office Manager

V8 Hotel (Viva Bestari Inn Sdn Bhd); Skudai; On-site; MYR 45,000 - 67,000; Full time

Job summary

V8 Hotel, part of Viva Bestari Inn Sdn Bhd, seeks an experienced Front Office Supervisor to assist the Hotel Manager in daily operations. The role oversees Bell/Door staff, Switchboard and Guest Services, ensuring efficient check-in/check-out and a high level of guest satisfaction.

You will work with hotel management to optimize financial performance of the department while modeling professional hospitality and service excellence for staff and guests alike.

Qualifications

• Strong front office leadership and supervision abilities.
• Excellent guest service orientation and communication skills.
• Ability to manage daily front office operations and staff performance.

Responsibilities

• Assists the Hotel Manager in administering front office functions and supervising staff on a daily basis.
• Directs and collaborates with Bell/Door staff, Switchboard and Guest Services/Front Desk to ensure smooth operations.
• Oversees check-in/check-out processes, aiming for guest satisfaction and efficient financial performance.
• Handles complaints and resolves incidents to maintain high service standards.
• Plans and prioritizes tasks, ensuring compliance with front office policies and procedures.

Job description

Assists the Hotel Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. The position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process, while ensuring guest and employee satisfaction and maximizing the financial performance of the department.

Key responsibilities

Supervises and manages employees, understanding employee positions well enough to perform duties in employees' absence

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Develops specific goals and plans to prioritize, organize, and accomplish work

Ensures employee recognition is taking place on all shifts

Implements the customer recognition/service program, communicating and ensuring the process

Ensures compliance with all Front Office policies, standards and procedures

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates

Participates in department meetings and communicates critical information from pre- and post-convention meetings to the Front Office staff

About you

Encourages and builds mutual trust, respect, and cooperation among team members

Establishes and maintains open, collaborative relationships with employees

Provides services that are above and beyond for customer satisfaction and retention

Displays outstanding hospitality skills

Empowers employees to provide excellent customer service

Serves as a role model to demonstrate appropriate behaviors and sets a positive example for guest relations

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Analyzes information and evaluating results to choose the best solution and solve problems

Hotel & Accommodation Services 51-100 employees

Set within Nusa Bestari, a busy commercial district of Johor Bahru city, V8 Hotel is an ideal accommodation choice for leisure and business travelers.

The nine-storey high-rise building is featured with everything you need in your travel. There are a total of 193 spacious and cozy guest rooms ranging from superior rooms to family suites to meet different travelling needs.

A wide variety of dining options are served daily in the café. A swimming pool and gymnasium are available complimentary.

Meeting Rooms and Conference Hall are well equipped and ready for company functions.

Set within Nusa Bestari, a busy commercial district of Johor Bahru city, V8 Hotel is an ideal accommodation choice for leisure and business travelers.

The nine-storey high-rise building is featured with everything you need in your travel. There are a total of 193 spacious and cozy guest rooms ranging from superior rooms to family suites to meet different travelling needs.

A wide variety of dining options are served daily in the café. A swimming pool and gymnasium are available complimentary.

Meeting Rooms and Conference Hall are well equipped and ready for company functions.