FRONT OFFICE RECEPTIONIST

Eco Pine Garden Hotel; Kuching; On-site; MYR 20,000 - 31,000; Full time

Job summary

Eco Pine Garden Hotel in Kuching, Malaysia, seeks a friendly receptionist to welcome guests and manage the front desk. You will answer phone calls, handle reservations, assist guests with inquiries, and coordinate check-ins and check-outs with efficiency and a smile.

The ideal candidate communicates clearly, delivers courteous service, and supports administrative tasks to ensure a smooth guest experience in a busy hotel environment.

Qualifications

• Must have excellent communication and customer service abilities.
• Experience in front desk or hospitality preferred.
• Able to manage multiple tasks with a positive attitude.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Answer phone calls, respond to inquiries and pass information.
• Coordinate reservations and guest requests efficiently.
• Maintain front-desk administrative tasks and records.
• Present a friendly, professional image at all times.

Skills

Communication skills

Customer service

Front desk

Guest inquiries

Reservations handling

Job description

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Friendly and professional Front Desk candidate with strong communication and customer service skills. Able to handle guest inquiries, check-ins and check-outs, phone calls, reservations, and administrative tasks efficiently.