FRONT DESK

THE CULVERT; Sarawak; On-site; MYR 28,000 - 50,000; Full time

Job summary

The Culvert invites applications for a front desk role in Sarawak. You will greet guests, handle check-ins/check-outs, manage reservations and ensure accurate billing and payment processing, while delivering prompt service.

As a small company expanding into new industries, we value energetic individuals who can adapt, monitor guest feedback, resolve complaints, and maintain a clean, organized front desk environment.

Responsibilities

• Respond promptly and professionally to guests' inquiries and requests.
• Oversee daily front desk operations, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accurate billing and payment processes.
• Monitor and review guest feedback.
• Resolve customer complaints.
• Monitor staff performance and provide constructive feedback.
• Maintain a clean and organized front desk area.

Job description

Respond promptly and professionally to guests' inquiries and requests.

Oversee daily front desk operations, including check-ins, check-outs, and guest requests.

Manage reservations and room availability.

Ensure accurate billing and payment processes.

Monitor and review guest feedback.

Resolve customer complaints.

Monitor staff performance and provide constructive feedback.

Maintain a clean and organized front desk area.

We are a small company, interested to venture in different industries. We have workings with engineering, development and hospitality. We work with people who are not afraid to venture into new areas and gain exposure.

We are a small company, interested to venture in different industries. We have workings with engineering, development and hospitality. We work with people who are not afraid to venture into new areas and gain exposure.