Front Office Lead: Guest Experience & Operations

Kimberley Hotel Sdn Bhd; George Town; On-site; MYR 47,000 - 87,000; Full time

Job summary

Kimberley Hotel in Penang is seeking a dedicated guest relations and front office supervisor to oversee daily operations and ensure exceptional guest experiences. You will manage check-in/check-out, reservations, and guest services while guiding front desk staff to deliver professional service.

This role emphasizes problem solving, effective communication with other departments, and adherence to hotel policies to maintain high standards and guest satisfaction.

Qualifications

• Front desk operations supervision and guest services experience.

Responsibilities

• Oversee front desk operations including check-in/check-out, reservations, and guest services to ensure smooth operations and satisfaction.
• Handle guest complaints and resolve conflicts promptly and professionally.
• Provide training and support to front office staff to maintain high performance and adherence to policies.

Job description

Kimberley Hotel in Penang is seeking a dedicated guest relations and front office supervisor to oversee daily operations and ensure exceptional guest experiences. You will manage check-in/check-out, reservations, and guest services while guiding front desk staff to deliver professional service.

This role emphasizes problem solving, effective communication with other departments, and adherence to hotel policies to maintain high standards and guest satisfaction.