Front Office Intern - Hospitality Experience & Mentorship

OHG Services; Kuala Lumpur; On-site; MYR 8,900 - 13,000; Full time

Job summary

The Chow Kit Hotel (KL) is seeking an Intern for Front Office to support guest check-in/check-out, reservations, and service excellence in a fast-paced environment. The role offers hands-on exposure to key departments within hospitality and mentorship from seasoned staff.

Ideal candidates are currently pursuing a hospitality-related degree, with strong interpersonal skills and a customer service mindset. Weekend and holiday shifts may be required.

Qualifications

• Currently enrolled in a hospitality or related degree program.
• Strong interpersonal and communication skills.
• Customer service-oriented mindset.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Hands-on experience in key departments of the hospitality industry.
• Mentorship and guidance from experienced professionals.
• Exposure to real-world challenges and problem-solving.
• Networking opportunities within the hospitality sector.

Responsibilities

• Guest Check-In/Check-Out: Learn and participate in guest check-in/check-out procedures, including reservations and payment processing.
• Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
• Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
• Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
• Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
• Revenue Optimization: Gain insights into revenue management and pricing strategies.

Education

Currently enrolled in hospitality or related degree program

Job description

The Chow Kit Hotel (KL) is seeking an Intern for Front Office to support guest check-in/check-out, reservations, and service excellence in a fast-paced environment. The role offers hands-on exposure to key departments within hospitality and mentorship from seasoned staff.

Ideal candidates are currently pursuing a hospitality-related degree, with strong interpersonal skills and a customer service mindset. Weekend and holiday shifts may be required.