Guest Experience Expert (Front Office)

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Westin Hotels & Resorts in Kuala Lumpur is seeking a Guest Experience Expert to enhance guest stays with proactive service. You will move around guest areas, handle requests, and ensure smooth check-in/check-out while upholding brand standards.

You will contribute to reports, support daily operations, and help guests discover local highlights. This is a non-management, on-site role requiring a professional appearance and strong guest relations.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Address guest requests, complete reports, and share local highlights as part of the guest experience.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26102743

Job Category Rooms & Guest Services Operations

Location No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.