Duty Manager.

Ramada Meridin By Whndham; Iskandar Puteri; On-site; MYR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Job summary

Jora Malaysia is seeking a Duty Manager for the Front Office to support daily operations and ensure high guest satisfaction. You will assist in directing the Front Office team, cover for the supervisor, and participate in night audit procedures to maintain accurate billing and records.

The role requires fluent Bahasa Malaysia and English, a positive attitude, and willingness to work shifts including weekends and public holidays. This is a full-time position with monthly pay.

Qualifications

• Minimum 1 year of experience as Duty Manager or similar role.
• Willing to work shifts, weekends and public holidays.
• Fluent in Bahasa Malaysia and English (written and spoken).

Responsibilities

• Assist Front Office Manager to direct and coordinate Front Office activities.
• Take over duties during the supervisor's absence.
• Oversee night audit processes.
• Handle guest inquiries and billing issues per hotel policy.
• Assist with training FO staff.

Skills

Fluent Bahasa Malaysia & English

Good communication

Positive attitude

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assisting the Front Office Manager to direct, leads and coordinate overall activities of the Front Office and take over the duties and responsibilities during his/her absence.
• Be familiar with hotel credit policy and procedures and assist the Front Desk Officer on rebates, allowances, and other billing related problems.
• Well versed on policies of hotel related to lost and found hotel guests properties.
• To maintain Guest Satisfaction to the highest standard.
• Creates a positive and highly motivated working environment that promotes and develop teamwork.
• Involved in training/coaching for FO staff.
• Conduct Night Audit Process for hotel.
• Do any other works necessary for the hotel and/or specific tasks assigned by the superior(s).

Requirement :

• Previous experience as a Duty Manager in 4 star Hotel and above.
• Willing to Work on shifts, weekend and Public Holiday.
• Fluent in Bahasa Malaysia and English, verbal and written are required.
• Positive attitude and good communication skills.

Job Type: Full-time

Pay: From RM2,800.00 per month

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Experience:

• Duty Manager Front Office: 1 year (Preferred)