Front Office Assistant

Wanchin Sdn Bhd; Ipoh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical

Paid time off

Career development

Hotel stay discounts

Job summary

MU Hotel (Wanchin Sdn Bhd) in Ipoh, Perak, is looking for a dedicated Front Office Assistant to join our hospitality team. You will provide exceptional service at the front desk, greeting guests, handling check-ins and check-outs, and assisting with inquiries and reservations.

The role requires strong communication, English and Bahasa Malaysia skills, and a proactive, courteous approach. We offer a competitive salary, medical benefits, and opportunities for career growth within a supportive team.

Qualifications

• Front office or customer service experience in hospitality.
• Excellent verbal and written English and Bahasa Malaysia.
• Strong problem-solving and multitasking abilities.
• Professional demeanor and commitment to delivering excellent customer service.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures.
• Answer and direct phone calls, take messages, and address guest inquiries.
• Maintain accurate guest records and update reservation information.
• Assist with management of room inventory and availability.
• Provide recommendations about hotel services and local attractions.
• Keep front desk area well-organised and presentable.
• Perform other administrative duties as assigned.

Skills

Front desk experience

Customer service

Communication

Multitasking

Tools

Hotel management software

Computer skills

Job description

About the role

MU Hotel (Wanchin Sdn Bhd) is seeking a dedicated Front Office Assistant to join our team in Ipoh Perak. As a Front Office Assistant, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel's front desk. This is a full‑time position, offering a competitive salary and excellent benefits.

What you'll be doing

• Greeting and assisting guests in a friendly and professional manner
• Handling guest check‑in and check‑out procedures
• Answering and directing phone calls, taking messages, and addressing guest inquiries
• Maintaining accurate guest records and updating reservation information
• Assisting with the management of room inventory and availability
• Providing recommendations and information about the hotel's services and local attractions
• Ensuring the front desk area is well‑organised and presentable at all times
• Performing other administrative duties as assigned

What we're looking for

• Previous experience in a front office or customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Proficiency in English and Bahasa Malaysia, both verbal and written
• Strong problem‑solving and multitasking abilities
• Positive attitude, professional demeanour, and a commitment to delivering exceptional customer service
• Familiarity with hotel management software and computer skills

What we offer

At MU Hotel, we are dedicated to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive medical
• Paid time off and holiday leave
• Opportunities for career advancement and professional development
• Discounts on hotel stays and dining at our restaurants
• Friendly and supportive team culture

About us

Our mission is to provide our guests with exceptional experiences by delivering exceptional service, quality, and value. We are committed to creating a diverse and inclusive workplace where our employees can thrive and reach their full potential.

What can I earn as a Front Office Assistant