Front Office Assistant

AVILLION HOTEL CAMERON HIGHLANDS; Brinchang; Sur place; MYR 28 000 - 39 000; Plein temps

Résumé du poste

AVILLION HOTEL CAMERON HIGHLANDS is seeking a front desk staff to deliver courteous and efficient guest service at check-in, check-out, and during stay. You will handle inquiries by email, phone, and fax and uphold the hotel’s high-quality standards.

The role requires reliable shift handovers, accurate cashiering, and attention to guest requests. You will collaborate with the front office team to ensure smooth daily operations.

Qualifications

• Provide courteous and efficient front desk service to guests.
• Handle enquiries via email, telephone and fax.
• Maintain high-quality service standards and guest satisfaction.

Responsabilités

• Attend daily department briefing at least 15 minutes early and hand over shift.
• Take over from the previous shift for cashier duties.
• Count float money; record any shortage or excess with FOA & FOM.
• Follow up on guest arrivals and departures, including special requests.
• Read log book for daily updates.
• Cashiering: ensure deposits/payments are handed over to the cashier.
• Check arrival and departure of the day.

Connaissances

Customer service

Communication

Cash handling

Description du poste

Mainly station at front desk to provide courteous and efficient services to guests especially upon check in, check out and during their stay. Handle enquiry by e-mail, telephone and fax. Customer service and product knowledge are the keys to ensure guest satisfaction. Practically cover overall operation of the front office department and adhere to the high-quality standard of service required by the management.

Key responsibilities

Come in at least 15 minutes earlier to attend daily department briefing and hand over shift

Take over from previous shift (for cashier)

Count float money (both FOA must be present); any shortage or excess cash must be recorded and acknowledged by FOA & FOM

Follow up on arrival & departure guest such as special request & arrangement

Read log book for daily updates

Cashiering - during every shift there is 1 cashier while the others will resume duty as usual; any deposit and payment must be handed over to cashier without fail

Check arrival and departure of the day